PMA helps resolve potential legal dispute
Ian Lewis, owner of the Rose Cottage Inn in Alciston, cancelled his contract with chip-and-pin terminal supplier Retail Merchant Services earlier this year, after receiving a series of faulty card readers that were very slow at processing payments and would print ‘end-of-day’ receipts during busy services in the middle of the day.
REMAS, the firm’s debt recovery agents, responded in October by demanding a cancellation fee of £216 and threatening that court proceedings would be issued against Lewis if he failed to pay the requested amount within 14 days.
Verbal apology
However, after contacting the PMA earlier this month and copying Retail Merchant Services in on the email he sent, Lewis said that the supplier has verbally apologised and said it would retract the bill.
“They were very apologetic and said that they had been too hasty, so thanks to you I am now off the hook,” he said.
“It’s a relatively minor sum and if I challenged it in court I would have paid far more in costs. I’m sure that’s why they were hoping I would just pay it. But I said enough is enough.”
Despite several attempts to contact Retail Merchant Services, the PMA was unable to obtain a comment.
