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Running your pub > Training

Bar staff insider: customer's rights

When refusing to serve a customer for theirs and your own sake, said customer doesn’t always see it the same way.

No service: refusing to serve drunken customers

7 things you need to know about the apprenticeship levy

14-Feb-2017 - With less than two months until the apprenticeship levy takes effect, here are seven things you need to know to prepare yourself for the big day.

GBPA winner urges licensees to 'pay it forward'

08-Feb-2017 - Great British Pub of the Year winner Dominic Worrall from the Bull in Ditchling, East Sussex has his say on why pubs should pay it forward.

Prepare for apprenticeship levy and minimum wage hike, warn trade bodies

03-Feb-2017 - The pub trade must come together over the upcoming apprenticeship levy, the increased national living wage and a potentially hard Brexit, according to leading industry groups.

Brexit is an opportunity for the pub sector

02-Feb-2017 - There are "potential opportunities" with Brexit but there will need to be negotiations to protect overseas staff, warned Brigid Simmonds, chief executive of the British Beer & Pub Association (BBPA). ...

More than 80% of customers want a warm welcome

01-Feb-2017 - A warm welcome is important to more than three quarters (83%) of consumers, according to guest management experts Hospitality Guest Experience Management (HGEM).

Paul Pavli: Are you giving ‘heartfelt hospitality’ to customers?

24-Jan-2017 - Punch Mercury Division managing director Paul Pavli advises operators on how to give 'heartfelt hospitality' to their customers.

Upcoming event to offer free guidance on apprenticeship levy

23-Jan-2017 - A collection of industry bodies have come together to offer a free London event, which will help pub businesses prepare for the upcoming apprenticeship levy .

Pubs cashing in on Trump inauguration

19-Jan-2017 - Pubs are gearing up to hold Donald Trump-inspired parties ahead of the president-elect’s imminent inauguration on Friday (20 January).

Admiral Taverns targets new publicans

19-Jan-2017 - Admiral Taverns is holding a series of open days in a bit to attract new and existing licensees interested in running a pub.

Proposed £1,000 a year levy for EU workers ‘toned down’ by No 10

13-Jan-2017 - The Government has “toned down” proposals to charge £1,000 a year to operators who employ EU workers in their business. 

Interior Design

Top pub interior design trends for 2017

12-Jan-2017 - Theatre, entertainment, escapism, wellbeing and sociability are all set to be major inspirations for design in 2017. 

Training

JDW apologises for wrongly ejecting disabled customer

09-Jan-2017 - JDW has apologised to a multiple sclerosis (MS) sufferer after one of its doorstaff threw him out after accusing him of being drunk.

2017 Predictions

2017 predictions: ALMR to focus on ‘employment challenges’ in hospitality sector

20-Dec-2016 - The Association of Licensed Multiple Retailers (ALMR) has claimed it will tackle “employment challenges” next year as further Brexit negotiations take place.  

APPBG

All-Party Parliamentary Beer Group joins BII

19-Dec-2016 - The All-Party Parliamentary Beer Group (APPBG) is to be kept up to date on pub trade issues through membership of the British Institute of Innkeeping (BII).

Online ordering

Matthew Clark halves on-trade customers ordering time

19-Dec-2016 - Matthew Clark claims its online ordering platform has cut its on-trade customers’ order time by half.

ALMR

ALMR announces major initiatives to boost jobs in post-Brexit climate

15-Dec-2016 - The Association of Licensed Multiple Retailers (ALMR) has announced two major initiatives to boost jobs in the hospitality sector. 

Greene King

Greene King launches support package to boost cask and keg ale sales

15-Dec-2016 - Greene King has launched a support package for pubs to help drive cask and keg ale sales. 

Bar Talk

Bar talk: how do you encourage drivers not to drink alcohol?

13-Dec-2016 - This week's bar talk hones in on what operators offer to their customers who are driving rather than drinking alcohol.

Bar staff insider

Bar staff insider: the graveyard shift destroyers

13-Dec-2016 - It has been a graveyard shift. There has just been a big bank holiday weekend, the end of the month isn’t quite here yet and no one has been in...

Technology

Technology: Why up-to-date EPoS systems can benefit your pub

29-Nov-2016 - It may seem a big ask for pub and bar operators to keep up with the pace of technological improvements and developments when it comes to EPoS systems, but the...

Get Into Hospitality

Inside Greene King's partnership with The Prince's Trust

29-Nov-2016 - Jed Hussein was recently selected for the Greene King’s Get into Hospitality scheme. Here’s how he has been getting on with the project.

Bar staff insider

Bar staff insider: is the customer always right?

14-Nov-2016 - The phrase the ‘customer is always right’ is definitely wrong when it comes to pubs. When a few alcoholic bevvies have been necked, manners seem to go out of the...

Training

CPL teams up with UK Legion Marketing

09-Nov-2016 - Hospitality training company CPL has joined forces with training provider UK Legion Marketing.

Pub is the hub

Click and connect: East Sussex pub attracts customers with lessons in digital skills

09-Nov-2016 - An East Sussex pub has helped equip at least a dozen people with computer skills as it continues its mission to serve as a community hub.