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Running your pub > Training

Brexit: employers concerned as future of EU workers remains unclear

Article 50 will be triggered today and the official countdown to Britain leaving the EU will begin in earnest, but the detail that is worrying most who work in the pub trade is the crisis in waiting around the residency and working rights of foreign employees on the front line.

Crisis call: securing the rights of existing staff may avoid a labour shortage

Bar staff insider: nothing is free

28-Mar-2017 - Why is it that customers think they are entitled to something complimentary when at the bar? 

Westminster attack: Fuller’s robust plan ‘sees pub safely evacuated’

23-Mar-2017 - A Fuller’s pub in Westminster implemented its “robust two-way communication plan” after the terrorist attack outside the Houses of Parliament yesterday afternoon (23 March).

‘Ask for Angela’ safety scheme rolls out in London pubs

22-Mar-2017 - The ‘Ask for Angela’ campaign, which gives people a discreet way to ask pub staff for help if they feel threatened, will begin in London today (22 March).

New pound coin, it’s all change

21-Mar-2017 - A number of changes to the UK’s currency are coming into effect in the next few weeks.

Molson Coors launches ‘save the pub’ campaign

13-Mar-2017 - Drinks giant Molson Coors has launched a direct attack on the UK’s “one-size-fits-all” global coffee shop culture by revealing its save the great British pub campaign.

Bar staff insider: this is a pub

09-Mar-2017 - “Have you got a phone charger?” No, we serve drinks not mobile batteries. “Have you got a pen and paper?” No, we are not a stationery store. “Can you Google...

New Greene King kits to cut beer cooling energy by half

08-Mar-2017 - Greene King is rolling out new cellar kits with the aim of cutting the energy used by its beer cooling systems by 50%. 

Red Mist launches training academy to support growth

06-Mar-2017 - Pubco Red Mist Leisure has launched a staff training academy to support plans to grow the business by one pub a year.

New pub entries on Sunday Times Top 100 Best Companies list

27-Feb-2017 - Pub employers have made a strong showing in the Sunday Times Top 100 Best Companies To Work For 2017 list, with several new entries from the industry.

Board restructure for CPL Training Group

23-Feb-2017 - CPL Training Group has announced a restructure of its board to reduce costs and highlight revenue opportunities.

Bar staff insider: customer's rights

15-Feb-2017 - When refusing to serve a customer for theirs and your own sake, said customer doesn’t always see it the same way.

7 things you need to know about the apprenticeship levy

14-Feb-2017 - With less than two months until the apprenticeship levy takes effect, here are seven things you need to know to prepare yourself for the big day.

GBPA winner urges licensees to 'pay it forward'

08-Feb-2017 - Great British Pub of the Year winner Dominic Worrall from the Bull in Ditchling, East Sussex has his say on why pubs should pay it forward.

Prepare for apprenticeship levy and minimum wage hike, warn trade bodies

03-Feb-2017 - The pub trade must come together over the upcoming apprenticeship levy, the increased national living wage and a potentially hard Brexit, according to leading industry groups.

Brexit is an opportunity for the pub sector

02-Feb-2017 - There are "potential opportunities" with Brexit but there will need to be negotiations to protect overseas staff, warned Brigid Simmonds, chief executive of the British Beer & Pub Association (BBPA). ...

More than 80% of customers want a warm welcome

01-Feb-2017 - A warm welcome is important to more than three quarters (83%) of consumers, according to guest management experts Hospitality Guest Experience Management (HGEM).

Paul Pavli: Are you giving ‘heartfelt hospitality’ to customers?

24-Jan-2017 - Punch Mercury Division managing director Paul Pavli advises operators on how to give 'heartfelt hospitality' to their customers.

Upcoming event to offer free guidance on apprenticeship levy

23-Jan-2017 - A collection of industry bodies have come together to offer a free London event, which will help pub businesses prepare for the upcoming apprenticeship levy .

Pubs cashing in on Trump inauguration

19-Jan-2017 - Pubs are gearing up to hold Donald Trump-inspired parties ahead of the president-elect’s imminent inauguration on Friday (20 January).

Admiral Taverns targets new publicans

19-Jan-2017 - Admiral Taverns is holding a series of open days in a bit to attract new and existing licensees interested in running a pub.

Proposed £1,000 a year levy for EU workers ‘toned down’ by No 10

13-Jan-2017 - The Government has “toned down” proposals to charge £1,000 a year to operators who employ EU workers in their business. 

Interior Design

Top pub interior design trends for 2017

12-Jan-2017 - Theatre, entertainment, escapism, wellbeing and sociability are all set to be major inspirations for design in 2017. 

Training

JDW apologises for wrongly ejecting disabled customer

09-Jan-2017 - JDW has apologised to a multiple sclerosis (MS) sufferer after one of its doorstaff threw him out after accusing him of being drunk.

2017 Predictions

2017 predictions: ALMR to focus on ‘employment challenges’ in hospitality sector

20-Dec-2016 - The Association of Licensed Multiple Retailers (ALMR) has claimed it will tackle “employment challenges” next year as further Brexit negotiations take place.