When refusing to serve a customer for theirs and your own sake, said customer doesn’t always see it the same way.
14-Feb-2017 - With less than two months until the apprenticeship levy takes effect, here are seven things you need to know to prepare yourself for the big day.
08-Feb-2017 - Great British Pub of the Year winner Dominic Worrall from the Bull in Ditchling, East Sussex has his say on why pubs should pay it forward.
03-Feb-2017 - The pub trade must come together over the upcoming apprenticeship levy, the increased national living wage and a potentially hard Brexit, according to leading industry groups.
02-Feb-2017 - There are "potential opportunities" with Brexit but there will need to be negotiations to protect overseas staff, warned Brigid Simmonds, chief executive of the British Beer & Pub Association (BBPA). ...
01-Feb-2017 - A warm welcome is important to more than three quarters (83%) of consumers, according to guest management experts Hospitality Guest Experience Management (HGEM).
24-Jan-2017 - Punch Mercury Division managing director Paul Pavli advises operators on how to give 'heartfelt hospitality' to their customers.
23-Jan-2017 - A collection of industry bodies have come together to offer a free London event, which will help pub businesses prepare for the upcoming apprenticeship levy .
19-Jan-2017 - Pubs are gearing up to hold Donald Trump-inspired parties ahead of the president-elect’s imminent inauguration on Friday (20 January).
19-Jan-2017 - Admiral Taverns is holding a series of open days in a bit to attract new and existing licensees interested in running a pub.
13-Jan-2017 - The Government has “toned down” proposals to charge £1,000 a year to operators who employ EU workers in their business.
12-Jan-2017 - Theatre, entertainment, escapism, wellbeing and sociability are all set to be major inspirations for design in 2017.
09-Jan-2017 - JDW has apologised to a multiple sclerosis (MS) sufferer after one of its doorstaff threw him out after accusing him of being drunk.
20-Dec-2016 - The Association of Licensed Multiple Retailers (ALMR) has claimed it will tackle “employment challenges” next year as further Brexit negotiations take place.
19-Dec-2016 - The All-Party Parliamentary Beer Group (APPBG) is to be kept up to date on pub trade issues through membership of the British Institute of Innkeeping (BII).
19-Dec-2016 - Matthew Clark claims its online ordering platform has cut its on-trade customers’ order time by half.
15-Dec-2016 - The Association of Licensed Multiple Retailers (ALMR) has announced two major initiatives to boost jobs in the hospitality sector.
15-Dec-2016 - Greene King has launched a support package for pubs to help drive cask and keg ale sales.
13-Dec-2016 - This week's bar talk hones in on what operators offer to their customers who are driving rather than drinking alcohol.
13-Dec-2016 - It has been a graveyard shift. There has just been a big bank holiday weekend, the end of the month isn’t quite here yet and no one has been in...
29-Nov-2016 - It may seem a big ask for pub and bar operators to keep up with the pace of technological improvements and developments when it comes to EPoS systems, but the...
29-Nov-2016 - Jed Hussein was recently selected for the Greene King’s Get into Hospitality scheme. Here’s how he has been getting on with the project.
14-Nov-2016 - The phrase the ‘customer is always right’ is definitely wrong when it comes to pubs. When a few alcoholic bevvies have been necked, manners seem to go out of the...
09-Nov-2016 - Hospitality training company CPL has joined forces with training provider UK Legion Marketing.
09-Nov-2016 - An East Sussex pub has helped equip at least a dozen people with computer skills as it continues its mission to serve as a community hub.