Training

Tech feature

Tech feature – Is tech still important post-Covid?

21-Feb-2022 By Gary Lloyd

The use of technology has been seen as something to fear according to plenty of Hollywood movies.

SMEs look to hire staff after positive growth

18-Feb-2022 By Rebecca Weller

During the last quarter of 2021, 56.2% of small and medium-sized enterprises (SMEs) in the UK reported a rise in earnings when compared with the same period in 2020, according to the latest quarterly Barclaycard Payments SME Barometer.

Job vacancies in sector 'now double' pre-pandemic levels

16-Feb-2022 By Rebecca Weller

Job vacancies are 100% higher in the hospitality sector than the corresponding pre-Covid period, according to the latest labour market statistics published today (Wednesday 16 February) by the Office for National Statistics (ONS).

St Austell Brewery launches six-figure recruitment campaign

15-Feb-2022 By Rebecca Weller

Independent brewery and pub company, St Austell Brewery, has launched a six-figure campaign to attract new talent to the hospitality industry and highlight the adventures in store for employees who choose to work in the South-West.

Job vacancies in hospitality sector rise more than 700% in a year

15-Feb-2022 By Gary Lloyd

Job vacancies in the hospitality sector are estimated to have risen by over 700% from November 2021 to January 2022 versus the same period a year ago.

Pubs advised keeping cocktails simple is key

14-Feb-2022 By Rebecca Weller

The rise in consumers’ desire for cocktails “will go on for quite some time” but the industry needs to take the art of cocktail making “very seriously”, according to some of the top cocktail bars across the country.

Robinsons appoints GM from apprenticeship programme

10-Feb-2022 By Rebecca Weller

Robinsons Brewery has appointed a new general manager (GM) from its apprenticeship programme, Aspire, to celebrate National Apprenticeship Week.

£5m Hospitality Rising campaign launches to tackle job crisis

10-Feb-2022 By Rebecca Weller

Grass-roots campaign, Hospitality Rising, has secured about £350,000 in pre-launch seed funding in order to introduce a campaign of up to £5m to tackle the ongoing employment crisis within the hospitality sector.

Greene King partners with TV chef for National Apprenticeships Week

07-Feb-2022 By Rebecca Weller

Pub operator Greene King has partnered with TV chef and presenter, Joe Hurd, to launch its new back of house academies for trainee chefs as part of this year’s National Apprenticeship Week (7 to 13 February 2022).

Almost two thirds of customers dissatisfied with service

01-Feb-2022 By Rebecca Weller

Almost two thirds (61%) of consumers felt service standards had dipped across the sector compared to pre-pandemic levels, according to HGEM.

UKHospitality welcomes plan to fill 500,000 job vacancies

28-Jan-2022 By Gary Lloyd

UKHospitality has welcomed a Government initiative to help 500,000 jobseekers into work by the end of June as the sector’s lack of staffing remains “a huge threat” to its recovery.

Vulnerability training 'likely to boost footfall'

27-Jan-2022 By Rebecca Weller

A recent study has revealed 90% of customers were more likely to attend a venue if staff had received vulnerability training.

UKH survey to help Government shape future of sector

20-Jan-2022 By Rebecca Weller

UKHospitality (UKH) has urged operators, including pubs and nightclubs, to take part in its upcoming annual Benchmarking Survey, following its hiatus last year due to the pandemic.

Entries for the Breakthrough Cider Maker Awards 2022 are now open

17-Jan-2022 By Rebecca Weller

Aspiring cider makers can apply now for the 2022 Breakthrough Cider Maker Awards.

FEATURE

Feature: Get the right staff and let tech help you win in business

16-Jan-2022 By Gary Lloyd

We all know that if we want to make money in our pubs, we need customers to buy drinks and food but there are many aspects needed to enable that to happen from having the right staff to do the right things through to back-office tech to help make the...

Operators would consider using cryptocurrency, snap poll finds

14-Jan-2022 By Rebecca Weller

Almost half of publicans who participated in a snapshot survey of The Morning Advertiser readers said they would consider using cryptocurrency in their pub.

79% of staff have seen drug use at work, flash poll reveals

12-Jan-2022 By Amelie Maurice-Jones

Nearly 80% of the 38 surveyed hospitality workers have seen evidence of drug use by colleagues, a recent snap survey conducted by The Morning Advertiser (MA) has revealed.

‘Everyone loves going out to eat, but they don’t appreciate the work in the industry'

10-Jan-2022 By Amelie Maurice-Jones

Staffing problems are an “ongoing struggle” at top Hertfordshire gastropub the Fox & Hounds in Barley, which was down 50% staffing levels when reopening in the new year.

2022 NITAs open for entires

10-Jan-2022 By Amelie Maurice-Jones

The National Innovation in Training Awards 2022 (NITAs) are now open for entries after being launched by the British Institute of Innkeeping (BII) today (Monday 10 January).

Vote now: Should pubs use cryptocurrency?

10-Jan-2022 By Rebecca Weller

Since the start of the pandemic, many pubs have adopted a cashless approach, but could this lead onto a future where cryptocurrency is widely used? This is certainly the case according to one licensee in Amersham, Buckinghamshire.

Fuller's offers all employees private healthcare

10-Jan-2022 By Rebecca Weller

Pub operator and brewer Fuller, Smith, and Turner, has partnered with Medicash to launch to a new healthcare benefit scheme as part of a package of improvements to its pay and benefits system.

Leicestershire licensee celebrates 35 years behind the same bar

07-Jan-2022 By Rebecca Weller

The most enjoyable part of running a pub is always being around and meeting new people and the key to success is always making sure you offer something different, according to one Leicestershire licensee.

Staff shortages force top gastropub to close week before new year

06-Jan-2022 By Amelie Maurice-Jones

Staffing shortages forced the Duck Inn at Pett Bottom, Kent to close a week before New Year’s Day and made Christmas a difficult trading period, said chef-patron Dean Legg.

JDW promotes pub managers to its board

20-Dec-2021 By Gary Lloyd

Managed pub operator JD Wetherspoon has put its faith in its employees by recruiting four current pub managers to its board.

National Pubwatch encourages pubs to support vulnerable customers

08-Dec-2021 By Rebecca Weller

National Pubwatch (NPW) has urged publicans to prepare for the festive period by ensuring staff have been fully trained to support vulnerable customers.

Disabled customer sent gift voucher 18 months after being refused service

07-Dec-2021 By Rebecca Weller

A pub in Liverpool has sent a customer a £20 voucher and letter of apology 18 months after staff accused her of being drunk having failed to recognise her disability.

Two fifths of firms have increased prices due to staff shortage

06-Dec-2021 By Nikkie Thatcher

Some 41% of small business owners in the hospitality sector have already pushed prices up as a result of the ongoing recruitment crisis and a further 17% expect to do so in the next three months, a report has found.

‘The closest thing to being a rock and roll star is running a bar’

30-Nov-2021 By Amelie Maurice-Jones

Addiction in hospitality is nothing new. In 2011, research by The Insider showed chefs were nearly twice as likely to be addicted to alcohol and drugs than the average person and Gordon Ramsay has previously described cocaine as the industry’s “dirty...

The Lock In Podcast

Still can't get the staff... the ongoing recruitment challenge

30-Nov-2021 By Ed Bedington

The Lock In team tackle the challenges around the ongoing recruitment and staffing crisis, with special guests Osh Rogers of the Guinea Grill, Dan Razavi of Leisurejobs and Mark McCulloch of Hospitality Rising all providing some expert insight into how...

Majority of publicans would hire under 18s, snap poll finds

29-Nov-2021 By Rebecca Weller

Results from a recent Morning Advertiser (MA) poll have revealed 70% of publicans would consider hiring under 18s in their pubs.

Staffing levels 'still down 18% against 2019'

26-Nov-2021 By Rebecca Weller

For the first time since the outbreak of the coronavirus pandemic, all sectors within hospitality saw staff headcount increase in October, compared to last year, but staffing levels were still down 18% in comparison to the same period two years ago.

Woman at Night Taskforce to address issues facing women at work in 'milestone' moment

26-Nov-2021 By Amelie Maurice-Jones

A Women at Night Taskforce will address issues facing women in the leisure, music and entertainment industries after a report published today revealed the gendered discrimination women faced at work.

‘You don’t have to always be on cloud nine’: industry speaks out on mental health

26-Nov-2021 By Amelie Maurice-Jones

Hospitality professionals have advised on how to help staff with mental health issues, making clear that no one has to struggle alone.

Hospitality vacancies are set to hit a record high this Christmas

24-Nov-2021 By Rebecca Weller

Job vacancies in the hospitality sector have been forecasted to increase by 75,000 this December, in comparison to 2019.

Your opinion wanted on race equality in workplace

22-Nov-2021 By Gary Lloyd

Social enterprise Be Inclusive Hospitality is calling for your opinions and is set to host a webinar with an array of people from all backgrounds and career levels to accelerate race equity and equality in the workplace.

Poll: Would you employ under 18s in your pub?

22-Nov-2021 By Rebecca Weller

More than a third (39%) of hospitality and leisure SMEs are expected to hire more staff this year, recent data from Barclaycard’s SME Barometer showed.

Hospitality Rising recruitment campaign starts £5m raise

19-Nov-2021 By Amelie Maurice-Jones

Hospitality Rising started fundraising this week for a recruitment campaign to attract talent to the hospitality industry, with a goal of raising £5m to help speed up post-lockdown recovery.

Hospitality ‘facing worst ever recruitment crisis’

18-Nov-2021 By Nikkie Thatcher

Empty job roles in the sector have reached 151,000 according to official statistics, which as been labelled as the trade’s “worst ever recruitment crisis”.

Institute of Hospitality bid to change the future to include a more diverse workforce

11-Nov-2021 By Rebecca Weller

The Institute of Hospitality (IoH) has announced the establishment of its first forum to address disability, diversity, and inclusion issues across the hospitality industry.

Stonegate Group to host unique recruitment event

09-Nov-2021 By Rebecca Weller

Pub operator the Stonegate Group is hosting a recruitment day on Wednesday 10 November at the Alice in Houndsditch, London.

Promotional content

The UK's favourite cocktails made easy with Funkin Pre-batch products

08-Nov-2021 By Funkin

As the UK returns to its pubs, it seems drinkers are increasingly expecting a wider drinks offering, looking for cocktails they know and love to be on the menu.

Licensee’s message to new publicans

05-Nov-2021 By Rebecca Weller

Prospective publicans should be warned about the hard work and challenges involved in running a pub before entering the trade, one licensee has stated.

Running pub is like ‘putting on a show every day’ say Best Greene King Pub staff

03-Nov-2021 By Amelie Maurice-Jones

Running a pub is like “putting on a show every day”, where consistency is key and hard-won reputations are lost on a single visit, said senior staff at Surrey-based Greene King pub, the Rose and Crown.

National Pubwatch and Drinkaware launch Alcohol Vulnerability Awareness course

02-Nov-2021 By Amelie Maurice-Jones

An e-learning Alcohol Vulnerability Awareness course, which will help staff identify alcohol related vulnerability, spot harassment, and prevent harm, was co-launched by National Pubwatch (NPW) and Drinkaware today (Tuesday 2 November).

Protecting your premises against violence

01-Nov-2021 By Rebecca Weller

There are many ways publicans can protect their business, staff and reputation against violence, including CCTV, no drugs policies, stay up to date with health and safety regulations, provide extra staff training, use plastic bottles where appropriate,...

Night-time sector does ‘everything and more’ to protect against spiking

01-Nov-2021 By Amelie Maurice-Jones

The late-night sector has been “vilified” in the recent spiking epidemic, despite operators doing “everything and more” to keep customers safe, said senior industry staff.

Henley pub scoops Sky TV advert campaign prize

28-Oct-2021 By Sky Business

The Saracens Head in Henley has won Sky’s Win A TV Ad competition, which gives the pub a professionally made advertisement to promote the business.

‘Everyone wants to be head chef, no one wants to learn anymore’

26-Oct-2021 By Amelie Maurice-Jones

The hospitality industry, which is “looked down upon” by UK public, must attract young staff to solve the staffing shortage, said award-winning chef patron of the Purefoy Arms in Preston Candover, Hampshire.

Don’t undersell cask beer – it can’t be replicated at home

25-Oct-2021 By Gary Lloyd

“There’s nothing like this.” Some of the more ‘seasoned’ readers may remember this as a hit song for soul singer Omar 30 years again when it peaked at number 14 in the UK music charts. However, the statement also rings true of cask ale.

Greene King mentors its executives as part of anti-racism pledge

22-Oct-2021 By Rebecca Weller

Greene King is championing diversity in its pubs through mentoring, following the company’s 2020 pledge to become truly anti-racist and inclusive with equal opportunities for all.