Licensing law

Pour your own: hit the right balance with self-service

Top tips: improving customer experience

By Poppleston Allen

With keen levels of competition on the high street, pubs are constantly striving to come up with innovative customer experiences in order to distinguish themselves from their competitors.

No entry?: The latest legal Q&A from Poppleston Allen examines the rules around age checks and refusing service or entry

Legal Q&A: Refusing service or entry

By Poppleston Allen

The latest legal Q&A from specialist licensing solicitors Poppleston Allen examines the rules around refusing service or entry.

Significant risk: noise complaints could see pub operators met with enforcement action

Top tips: how to manage noise complaints

By Poppleston Allen

Following on from our previous top tips on noise in beer gardens earlier this year, and with summer well and truly here with operators using external spaces, now is an apt time to set out some tips for managing the impact of any noise complaints that...

Opportunity knocks: Use your temporary event notices well

Top tips: making the most of the UK summer

By Poppleston Allen

In the UK, we are unfortunate not to get a consistent summer of good weather. So it’s crucial for operators to try and maximise every sunny spell possible for that extra trade it can bring in.

The joy of pubs: Licensing committees are often too quick to dismiss a pub, which can bring a lot to an area

‘The only really quiet pub is a closed pub’

By Poppleston Allen

While the message that pubs play an important role within communities is increasingly appreciated at Government level, it has not always trickled down to local authorities.