News

Operators who have hit back at TripAdvisor reviews

18-Feb-2019 By Nikkie Sutton

Licensees are under no illusion on the benefits and challenges TripAdvisor brings and while some operators don’t respond to disgruntled customers, others want to have their say. We take a look at a few of the responses pub owners have given to customers...

Customers must ‘speak up’ about food allergens

12-Feb-2019 By Emily Hawkins

A new social media campaign tackles customers’ embarrassment about asking for allergen information and urges businesses to ensure they follow the law.

Operator hits back at ‘unreasonable’ one-star review

07-Feb-2019 By Nikkie Sutton

A licensee has lambasted a one-star review on TripAdvisor where a customer threatened to arrest bar staff who wouldn’t serve her.

ESTRELLA DAMM TOP 50 GASTROPUBS

Lake District pub takes home top service title

06-Feb-2019 By Nikkie Sutton

The Punch Bowl Inn has won the Front of House Team of the Year Award at the 2019 Estrella Damm Top 50 Gastropubs.

Fewer vegans than we thought, research claims

06-Feb-2019 By Nicholas Robinson

New research from Kantar UK has suggested the number of vegans in the UK is significantly lower than thought, with only 3% defining themselves as such.

Fish prices take a dive

05-Feb-2019 By Nikkie Sutton

Fish prices fell to their lowest level since last summer in December 2018, new figures have revealed, following good availability of salmon thanks to high demand over Christmas.

ESTRELLA DAMM TOP 50 GASTROPUBS

Staffordshire pub wins Newcomer of the Year gong

05-Feb-2019 By Nikkie Sutton

Staffordshire gastropub took home the title of Newcomer of the Year, sponsored by Schweppes, at the 2019 Estrella Damm Top 50 Gastropub awards last month (28 January).

Kent pub takes the top spot again at Estrella Damm Top 50 Gastropubs

28-Jan-2019 By Nikkie Sutton

Michelin-starred Kent seaside pub the Sportsman has been awarded the coveted number one spot at the prestigious Estrella Damm Top 50 Gastropubs.

Farmhouse Inns offer free cake for 'designated pushchair drivers' after radio plea

23-Jan-2019 By Emily Hawkins

‘Designated pushchair drivers’ pulled away from meals to soothe young children will receive consolation in the form of free cake when they visit any Greene King Farmhouse Inns site, following a call from radio presenters.

Deliveroo introduces calorie labels

21-Jan-2019 By Emily Hawkins

Deliveroo has partnered with national restaurant chains in a pilot scheme to display calorie labels on its website, with plans to roll the scheme out to cover pub brands soon.