News

Customers must be honest: chefs share views on the increase in negative reviews

How has a spike in negative reviews impacted pubs?

By Alice Leader

A customer ‘walking in with a balaclava on’, is no different to an anonymous source leaving a negative review online, says a Great British Pub Awards Chef of the Year finalist.

New owners: Margriet Vandezande-Crump and Daniel Crump

Service is key for couple opening gastropub

By Nicholas Robinson

Following an illustrious career in some of the UK’s most decorated restaurants and gastropubs, husband and wife team Daniel Crump and Margriet Vandezande-Crump are soon to launch their own pub venture.

Top tips for tips: new research reveals latest consumer dining habits

Southerners tip more than those in the north

By Alice Leader

A survey has revealed how generous diners are across the country and that staff with a friendly demeanour are more likely to convince consumers to bump up a tip.

Not meating standards: the majority of people surveyed think vegan pub food is ‘average’

Pubs must improve vegan game

By Emily Hawkins

Consumers are not impressed with the vegan food offerings at pubs, according to new research, and the industry has been urged to up its game.

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