News

Right to reply: the Plume of Feathers has hit back at one-star reviews on TripAdvisor (image credit: Google Maps)

Operator’s tirade over TripAdvisor reviews

By Nikkie Sutton

One licensee has responded to a series of one-star TripAdvisor reviews, slamming each one, describing one user as “a little child” and criticising another on their use of exclamation marks.

To deliver or not to deliver?: Is delivery an opportunity or a threat to pubs?

Food delivery: disaster or opportunity for pubs?

By Nicholas Robinson

Pubs are failing to tap into the rising food delivery trend, with only a few pub companies adopting it, despite it cannibalising the eating-out market and growing by 13% to a value of £8.1bn, new analysis has claimed.

Tackling child hunger: pubs and restaurants across Merseyside are asking customers to add a donation

Businesses join forces to end child hunger

By Emily Hawkins

Hospitality businesses across Merseyside are being encouraged to tackle child hunger by asking customers to add a donation to a youth centre to their bill.

Hitting back: many licensees have responded to low-scoring reviews

Operators who have hit back at TripAdvisor reviews

By Nikkie Sutton

Licensees are under no illusion on the benefits and challenges TripAdvisor brings and while some operators don’t respond to disgruntled customers, others want to have their say. We take a look at a few of the responses pub owners have given to customers...

Just one: the percentage of the population actually consuming a vegan diet

Fewer vegans than we thought, research claims

By Nicholas Robinson

New research from Kantar UK has suggested the number of vegans in the UK is significantly lower than thought, with only 3% defining themselves as such.

Cod piece: the fish category had previously seen high levels of inflation (image credit: iuliia_n/gettyimages.co.uk)

Fish prices take a dive

By Nikkie Sutton

Fish prices fell to their lowest level since last summer in December 2018, new figures have revealed, following good availability of salmon thanks to high demand over Christmas.

Taste of success: (l-r) Alex Lund from Schweppes, the Boat Inn chef-patron Liam Dillon and Celebrity MasterChef winner Angellica Bell

ESTRELLA DAMM TOP 50 GASTROPUBS

Staffordshire pub wins Newcomer of the Year gong

By Nikkie Sutton

Staffordshire gastropub took home the title of Newcomer of the Year, sponsored by Schweppes, at the 2019 Estrella Damm Top 50 Gastropub awards last month (28 January).