News

Peaks and troughs: independent and branded pubs continue battle for footfall

Managed pub traffic boost contrary to independent decline

By Nicholas Robinson

Independent pub operators have taken a further hit in the food footfall battle, as branded operations increased custom despite an overall market decline, potentially drawing further attention to pubcos strengthening their managed estates.

Right to reply: the Plume of Feathers has hit back at one-star reviews on TripAdvisor (image credit: Google Maps)

Operator’s tirade over TripAdvisor reviews

By Nikkie Sutton

One licensee has responded to a series of one-star TripAdvisor reviews, slamming each one, describing one user as “a little child” and criticising another on their use of exclamation marks.

Tackling child hunger: pubs and restaurants across Merseyside are asking customers to add a donation

Businesses join forces to end child hunger

By Emily Hawkins

Hospitality businesses across Merseyside are being encouraged to tackle child hunger by asking customers to add a donation to a youth centre to their bill.

Hitting back: many licensees have responded to low-scoring reviews

Operators who have hit back at TripAdvisor reviews

By Nikkie Sutton

Licensees are under no illusion on the benefits and challenges TripAdvisor brings and while some operators don’t respond to disgruntled customers, others want to have their say. We take a look at a few of the responses pub owners have given to customers...