Customer feedback and online reputation specialists Feed it Back and market research firm YouGov have delved into negative online reviews to identify customers’ biggest bugbears and scale the language they use to condemn them.
Heath Ball has had a busy year, not least because his Red Lion & Sun pub won the John Smith’s Great British Pub of the Year award. Here he explains the secrets of his success
Loneliness has been described as a looming public health concern. But pubs are helping fight this creeping epidemic by bringing people together with food, drink and inclusive events
Only A Pavement Away (OAPA) will act as a conduit between hospitality employers and homeless individuals, following its official launch on World Homeless Day (Wednesday 10 October 2018).
Research from MCA Insight reveals that sales growth in managed, branded and franchised pubs outstrips that of branded restaurants by 0.2%, for the first time in five years.
At this particularly challenging time for anyone in business, we seem to be finding a variety of mixed experiences across the pub industry which can make it difficult for those pubs seeking investment, says Pub is the Hub's John Longden
Long gone are the days of punters with cash-stuffed pockets. The jingle of change is becoming a distant echo of the past and even the humble chip and pin is under attack as more consumers use contactless and smart payment methods. But what does a cashless...
Big data is becoming more accessible because EPoS companies are able to help pubs measure and analyse customers’ experience at their venues. Experts reveal the latest digital trends and what to expect
