Training

Patience: waiting their turn is not something customers always understand

Bar staff insider: patience

By Bar staff insider

When the bar is five deep and you’re serving what seems like everyone and their dog already, you can guarantee there will be one imbecile who will try and place another order.

A big 'but': business increases but there are still major issues with recruitment

Appetite for eating and drinking out rises

By Nicholas Robinson

Brits are continuing to splurge on meals and drinks out of home, despite a dip in consumer confidence following the Brexit vote, research has claimed. However, recruitment remains a major issue for operators.

Steps to take: having more than one person dealing with finances makes theft more difficult

How to stop pub staff from stealing

By Georgina Townshend

No one likes to think it could happen but publicans are vulnerable to having cash and stock stolen from right under their noses by employees. Here, a top legal expert offers advice on how to stop it.

Lack of trust: Jemima Withey fears inside theft after £21k stolen

Operator awarded £1 after manager stole £21k

By Georgina Townshend

A Suffolk publican has hit out after being awarded £1 from a former manager who admitted stealing more than £20,000 from the premises over the course of a few months.

Expert advice: beer sommelier Jane Peyton on how beer training for staff can benefits sales

Why it pays to educate your bar staff in beer

By Claire Churchard

Jane Peyton, beer writer and founder of the School of Booze, explains why educated bar staff can pave the way to higher profits for pubs and why paying more for quality beer is worth every penny. The Morning Advertiser caught up with her ahead of her...

New note, new checks: make sure your staff accept only genuine new £10 notes

Get your pub ready for the new £10 note

By Georgina Townshend

As with any business that handles cash, pubs will need to plan, prepare and train staff on key security features for the introduction of the brand new polymer £10 note, which will come into circulation tomorrow (14 September).

Train to gain: sales increased with WSET spirits training

Training significantly grows spirits sales in pubs

By Nicholas Robinson

Premium spirits sales could be given a 16.9% boost if operators invest in the right training for staff, the results of a new Wine and Spirit Education Trust (WSET) study have shown.

Dealing with complaints: Fred A'Court shares the dos and don'ts

Need to know: how to deal with complaints

By Fred A'Court

Complaints are an occupational hazard in the pub trade – no matter how good you are – so what are the best ways to deal with them constructively?

Trading places: customers often think they know best

Bar staff insider: know-it-all customers

By Bar staff insider

When you’ve been working in the trade for as long as I have, there’s not much worse than ‘teaching your grandmother to suck eggs’. 

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