Training

Job satisfaction: gaining skills and knowledge as they go provides employees with greater confidence

Board the money train: hiring pub apprentices

By Emily Hawkins

Many employers are unaware that paying the apprenticeship levy gives them the right to use those payments to take on apprentices and improve their business.

New role: Steven Alton has been at Vianet for nine years

Vianet boss leaves to become BII chief

By Nikkie Thatcher

The British Institute of Innkeeping (BII) has appointed current managing director (MD) of Vianet Steven Alton, as its new chief operating officer, progressing to chief executive officer in due course.

Buyout: CGA acquires CPL Training in full

CGA buys out CPL Training Group

By Nicholas Robinson

Food and drinks insight agency CGA has acquired CPL Training, one of the largest hospitality training providers, in full after buying the online business last year.

Time to think: the key to handling a crisis is to not panic

MA500

Death and drugs: how to manage a PR nightmare

By Nicholas Robinson

A crisis can lead very quickly to bad publicity and could easily break a business if not handled in the right way, according to two public relations bosses.

A fair deal: Farrah Qureshi, CEO and founder of consultancy Global Diversity Practice explains what unconscious bias is

How to avoid unconscious bias when hiring pub staff

By Nikkie Sutton

Believe it or not, it is natural to form a biased opinion even if it couldn’t be further from your intentions. The same thing can happen when recruiting staff so heed this advice to avoid the pitfalls.

Take the lead: there are different styles of management

What kind of pub manager are you?

By Nicholas Robinson

Management skills can be complex, but understanding basic styles and then learning what kind of manager you are can set you on the right path

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