Pub and hospitality workers have been warned to brace themselves for more customer confrontation over the festive period, after research found a significant number of consumers had witnessed abusive behaviour towards those in customer-facing roles last...
Pubs have been encouraged to identify which areas of their businesses they can improve to give disabled customers a better experience ahead of Purple Tuesday.
How do you solve these problems: rehabilitating prisoners so they can rejoin society in a working capacity and an industry crying out for employees to fill huge staff shortages? Charity group Only A Pavement Away has the answers.
Staff support organisation the Licensed Trade Charity (LTC) has praised two pub chains for their work promoting the charity’s grants to their employees.
Guest editor Simon Longbottom sets the brief for this issue’s Spotlight feature, which looks at debunking the myths surrounding jobs in the hospitality sector.
Pub bosses should invest in mental health awareness training to help kitchen staff achieve a good work-life balance, according to the founder of mental health awareness project The Burnt Chef.
A job in the pub industry is something many have shied away from, wrongly believing it can’t lead anywhere and that there’s little money to be earned. Well it’s time to think again.
Creating a good impression will bring customers back and they may bring a friend next time but, if you get it wrong, your business is could see an exodus of custom.
Greene King, which is in the throes of a sale to a Hong Kong firm, is urging recent secondary school graduates to consider pursuing an apprenticeship in the hospitality trade.
