Training

The Morning Advertiser Lock In Podcast episode 79

The Lock In Podcast

Are you being served?

By Ed Bedington

Customer service is key to making your business a success, in the season finale, the Lock In takes a closer look at a key aspect that can make or break a pub.

Number of women drinking beer in UK has decreased since 2018

Fewer women drinking beer than in 2018

By Gary Lloyd

Six years after research revealed the UK had the lowest percentage of beer drinkers in the world, new evidence has shown the figure has fallen further.

Importance of gas when serving drinks in pubs

PROMOTIONAL CONTENT

Let’s get fizzical

By BOC

Dispensing gas is one of many factors that influence the quality of beer, cider and soft drinks in a pub or club. Yet it’s often left out of training courses about the perfect pour. Carl Goode, Product Manager at BOC Sureserve®, explains why ‘fizzical...

(image: Getty/georgeclerk)

Average hospitality salary drops

By Nikkie Thatcher

The average salary of hospitality workers has decreased this year when compared to 2023 a report has uncovered.

All change: new banknotes featuring the portrait of King Charles III are set to enter circulation in June

8 things to know about King Charles III banknotes

By Nikkie Thatcher

With new banknotes showing the portrait of King Charles III set to enter circulation this summer, we’ve looked at what you need to know about the new notes and delved into the history of polymer cash.

Apprentices are taking the industry forward: BBPA chief executive Emma McClarkin

OPINION

Back apprentices who are the future of the sector

By Emma McClarkin, CEO, British Beer & Pub Association (BBPA)

As National Apprenticeship Week 2024 draws to a close, we once again raise a glass to celebrate integral role of apprentices in the UK’s vibrant and dynamic hospitality industry.

Vacancies to fill: finding kitchen staff has been proving difficult for a long time (credit: Getty/andresr)

FEATURE – STAFFING, TRAINING, RETENTION AND RECRUITMENT

FEATURE: Overcoming the staffing shortage

By Michelle Perrett

Staffing has always been a challenge in the pub sector but since the perfect storm of Brexit, Covid, minimum and national living wage increases, the cost-of-living crisis, immigration changes – combined with the poor reputation of a career in the industry...

Listen up: Late-night sector rallies to protect hearing health (Credit: Getty/ XiXinXing)

NTIA campaign champions hearing health

By Amelie Maurice-Jones

The Night Time Industries Association (NTIA) is aiming to publish free training for nightclubs on hearing health as part of the ‘Listen for Life’ campaign launched last week.

Significant challenge: sector vacancies up by 12,000 (Credit: Getty/Alvarez)

Sector vacancies see ‘surprise increase’

By Rebecca Weller

A “surprise increase” in vacancies across the sector demonstrates the “significant challenge” staff shortages still pose for hospitality firms, trade body UKHospitality (UKH) has said.

Noble aim: Gov launches new programme tasked with matching jobseekers to roles in the hospitality sector (Credit: Getty/g-stockstudio)

Suitability key for success of new Gov employment scheme

By Rebecca Weller

New Government scheme to create the “next generation” of hospitality leaders is a “noble aim” but suitability of candidates is of the utmost importance, Barons managing director Clive Price told The Morning Advertiser (MA).

Opinion: retention in a challenging environment (pictured: Emma Harrison of the Three Hills at Bartlow)

OPINION

Team retention in a challenging environment

By Emma Harrison, managing director of The Three Hills at Bartlow

The hospitality industry is under tremendous pressure. None more so than this year, with extraordinary cost rises across every single area of the business, including a mandatory increase in the minimum wage of 10% for anyone aged 23 and up.

Inclusive employer: MCBC changes recruitment process

Molson Coors: 'CVs simply aren’t necessary'

By Rebecca Weller

Molson Coors Beverage Company (MCBC) has announced it will no longer ask jobseekers to provide a CV when applying for certain roles across several of its brands.

Talent pool: 7/10 managers think having staff aged over 50 would boost business

Sector bosses urge over-50s to join workforce

By Amelie Maurice-Jones

Pub and restaurant bosses believe the recruitment problems impacting hospitality could be solved if older people returned to work to consider a late-life career as a chef, bartender or waiter.

Rules flouted: MP Kevin Hollinrake says ‘paying the legal minimum wage is non-negotiable and all businesses’ (credit: Getty/shisheng ling)

Gov 'names and shames' pubcos for underpaying staff

By Gary Lloyd

The Government has 'named and shamed' more than 200 companies for failing to pay their lowest paid staff the minimum wage – and a number of pubcos have made the list which dates between 2017 and 2019.

Stubbornly high: UKH chief executive Kate Nicholls (pictured) said vacancies in the sector were not reducing quickly enough

Vacancies remain 'stubbornly high'

By Rebecca Weller

Vacancies in the hospitality sector remain “stubbornly high” despite overall year-on-year decline, trade body UKHospitality (UKH) has stated.

Recruitment and retention: Anthony Hughes lays out a number of ways in which the industry can be an attractive place to work

OPINION

Making hospitality a viable career choice

By Anthony Hughes, director, Lincoln Green Brewing Company

Lincoln Green Brewing Company's Anthony Hughes outlines his thoughts on how the sector can offer a viable career path.

Rising bills: the cost of wages continues to increase (image: Getty/MarioGuti)

Business leaders push wages up more than 10%

By Nikkie Thatcher

Rising wage bills are putting added pressure on the nation’s top managed hospitality firms despite labour shortages beginning to ease, new research has revealed.

Opinion offered: Jackie Moody-McNamara outlines how the sector can #EmbraceEquity

INTERNATIONAL WOMEN'S DAY 2023 - OPINION

Why the hospitality sector must #EmbraceEquity

By Jackie Moody-McNamara

Jackie Moody-McNamara is a mentor as well as a critical friend, strengths coach and growth facilitator to numerous boards, specialising in strategy, leadership and accelerating the career progression of talented women, who has looked at how the industry...

Staff training and community awareness key to boosting sustainability ambitions

Promoted content

Sustainability: engaging with staff and your local community

By Charlie Fryday, Heineken UK on-trade category and commercial strategy director

Charlie Fryday, Heineken UK on-trade category and commercial strategy director, discusses the important role staff and the local community play in the success of your outlet’s sustainability ambitions and how it can help boost sales.

Challenging landscape: vacancies in the sector still 72% higher than pre-pandemic levels (Credit: Getty/	Kobus Louw)

Recruitment landscape remains 'challenging'

By Rebecca Weller

Hospitality businesses are continuing to face an “incredibly challenging” recruitment landscape with vacancies in the sector still 72% higher than pre-pandemic levels, according to trade body UKHospitality (UKH).

Big job: Hand & Flowers head chef Tom De Keyser (right) began working with Tom Kerridge (left) 11 years ago (credit for TDK image: Ten Group, credit for the Hand & Flowers image: Cristian Barnett)

How Hand & Flowers chef got to the top

By Gary Lloyd

Being a chef in any hospitality setting is hard work but Tom De Keyser, who is head chef at the Hand & Flowers, is getting more rewards these days.

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Property of the week

BERKSHIRE - RENOVATED PUB WITH FOUR LETTING BEDROOMS

- Leasehold

Village position close to Reading and Newbury Extensively renovated public house Bar, conservatory, snug and function room (80-90) Four en suite letting bedrooms Two bedroom owner/staff accommodation Part-covered trade garden...

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