Training

Buyout: CGA acquires CPL Training in full

CGA buys out CPL Training Group

By Nicholas Robinson

Food and drinks insight agency CGA has acquired CPL Training, one of the largest hospitality training providers, in full after buying the online business last year.

Time to think: the key to handling a crisis is to not panic

MA500

Death and drugs: how to manage a PR nightmare

By Nicholas Robinson

A crisis can lead very quickly to bad publicity and could easily break a business if not handled in the right way, according to two public relations bosses.

A fair deal: Farrah Qureshi, CEO and founder of consultancy Global Diversity Practice explains what unconscious bias is

How to avoid unconscious bias when hiring pub staff

By Nikkie Sutton

Believe it or not, it is natural to form a biased opinion even if it couldn’t be further from your intentions. The same thing can happen when recruiting staff so heed this advice to avoid the pitfalls.

Take the lead: there are different styles of management

What kind of pub manager are you?

By Nicholas Robinson

Management skills can be complex, but understanding basic styles and then learning what kind of manager you are can set you on the right path

Sign of the times: training staff in the language programme could benefit your business

What is Makaton and should pub staff learn it?

By Emily Hawkins

Makaton is a language programme that uses signs and symbols to help people with communication difficulties. The Makaton Charity is encouraging pubs and restaurants to teach staff.