Training

A fair deal: Farrah Qureshi, CEO and founder of consultancy Global Diversity Practice explains what unconscious bias is

How to avoid unconscious bias when hiring pub staff

By Nikkie Sutton

Believe it or not, it is natural to form a biased opinion even if it couldn’t be further from your intentions. The same thing can happen when recruiting staff so heed this advice to avoid the pitfalls.

Take the lead: there are different styles of management

What kind of pub manager are you?

By Nicholas Robinson

Management skills can be complex, but understanding basic styles and then learning what kind of manager you are can set you on the right path

Sign of the times: training staff in the language programme could benefit your business

What is Makaton and should pub staff learn it?

By Emily Hawkins

Makaton is a language programme that uses signs and symbols to help people with communication difficulties. The Makaton Charity is encouraging pubs and restaurants to teach staff.

Success stories: five pub apprentices explain how they have got stuck into their careers

What is it like being a pub apprentice?

By Emily Hawkins

During National Apprenticeship Week last week (4-9 March), The Morning Advertiser spoke to apprentices in the pub business about their experiences of the industry and their highlights so far.

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