Training

Stop fraud: how to prevent fraud in your business

MA500

Bad management ‘causes fraud’

By Nicholas Robinson

There’s an argument that bad management can result in fraudulent behaviour from staff towards their employees, according to a legal expert.

Gold standards: heed the lessons of great service to maintain and bring in custom

Customer service masterclass

By Nigel Huddleston

Creating a good impression will bring customers back and they may bring a friend next time but, if you get it wrong, your business is could see an exodus of custom.

Career opportunity: Greene King pushes apprenticeships

Greene King bangs sector apprenticeships drum

By Nicholas Robinson

Greene King, which is in the throes of a sale to a Hong Kong firm, is urging recent secondary school graduates to consider pursuing an apprenticeship in the hospitality trade.

No flash in the pan: Stonegate has credited its employment of apprentices for a reduction in chef turnover

Stonegate reduces chef turnover rate by 32%

By Emily Hawkins

Stonegate Pub Company has reduced its chef turnover by almost a third (32%) after the introduction of its back-of-house apprenticeship programme.

Rare opportunity: trust seeks live-in island pub managers

Island pub with 28 locals seeks managers

By Nicholas Robinson

The owner of a pub that serves just 28 locals on a remote island, 12 miles off the coast of north Devon, is seeking a couple to work and live at the venue.

Job satisfaction: gaining skills and knowledge as they go provides employees with greater confidence

Board the money train: hiring pub apprentices

By Emily Hawkins

Many employers are unaware that paying the apprenticeship levy gives them the right to use those payments to take on apprentices and improve their business.

New role: Steven Alton has been at Vianet for nine years

Vianet boss leaves to become BII chief

By Nikkie Thatcher

The British Institute of Innkeeping (BII) has appointed current managing director (MD) of Vianet Steven Alton, as its new chief operating officer, progressing to chief executive officer in due course.

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