Training

Young’s gives staff power to choose hours

21-Apr-2022 By Amelie Maurice-Jones

Young’s has launched a new internal platform, the Ram Agency, to give employees the power to pick their working hours as part of its recruitment drive.

1 in 10 roles remain vacant

19-Apr-2022 By Nikkie Thatcher

Recruitment and retention are still major concerns for the sector with staffing issues looking to set back the sector’s recovery from the pandemic, according to new research.

'We find someone’s passion and help them develop it' - What makes an award-winning team tick?

12-Apr-2022 By Amelie Maurice-Jones

The owner of Dylans - the Kings Arms, St Albans, Hertfordshire, which bagged the title ‘Front of House Team of the Year’ at the 2022 Top 50 Gastropub Awards, said passion and enthusiasm were what made his team a cut above the rest.

Sector can help disabled people flourish, but warning against ‘inappropriate practices’

11-Apr-2022 By Amelie Maurice-Jones

The hospitality industry can lead the way in helping disabled people to flourish, but disability monitoring and reporting could lead to inappropriate practices, according to UKHospitality (UKH).

Labour shortages will 'stifle' economic recovery says UKH

07-Apr-2022 By Rebecca Weller

Failure to tackle labour shortages now will “stifle” hospitality’s ability to drive wider economic recovery, according to trade body UKHospitality (UKH).

Pub workers’ pay increased by almost 5% in past year

07-Apr-2022 By Nikkie Thatcher

The rate of pay for pub workers has risen by 4.9% over the past 12 months, new data has revealed.

Recruit based on passion and personality over everything else

07-Apr-2022 By Rebecca Weller

Personality and a love of hospitality are the most important factors when recruiting new staff, according to the manager of award-winning cocktail bar, Three Little Words in Manchester.

45% of hospitality staff find jobs less appealing than before pandemic

04-Apr-2022 By Amelie Maurice-Jones

Under-pressure hospitality workers want more flexibility and appreciation, revealed a new survey by employee experience platform Harri and insight consultancy CGA.

Up pay, advertise more and show progression to attract young people to hospitality

29-Mar-2022 By Amelie Maurice-Jones

Operators need to increase pay, advertise roles better and have clear paths for career development to entice young people into the industry, advised hospitality apprentices.

Promotional content

Are you being served?

21-Mar-2022 By Harry Lang, chief marketing officer at Stint

How the UK hospitality industry can use its own strengths to mitigate the staffing crisis.

79% of operators increase pay to improve recruitment crisis

16-Mar-2022 By Rebecca Weller

Almost four out of five (79%) of operators have increased pay rates for staff to improve recruitment and retention, with 91% expecting to hire more staff in 2022, the latest UKHospitality (UKH) and CGA Future Shock Report has revealed.

Opinion

How flexible apprenticeships could benefit your pub

10-Mar-2022 By Jill Whittaker, managing director at HIT Training

As National Careers Week draws to a close, here is how using apprenticeships to attract and then retain talent in the pub sector is well worth the effort.

Sector needs more inclusive recruitment to help job vacancy crisis

09-Mar-2022 By Rebecca Weller

Hospitality needs to promote more inclusive recruitment to break bias in the industry and help the recruitment crisis, but positive changes are happening according to workers across the trade.

The importance of yield to your bottom line

07-Mar-2022 By Rebecca Weller

‘Yield’ is often one of the pieces of data which is not understood but can have a big impact on pubs’ bottom lines, according to Venners operations manager Andrea McCarthy.

MA Leaders Club

How can pubs maximise using the apprenticeship levy?

25-Feb-2022 By Nikkie Thatcher

Apprenticeships can help operators retain staff for longer, due to the high success rate of employees completing the training, one expert has stated.

Review of the Week

‘I am worried about people having less money in their pockets’

18-Feb-2022 By Ed Bedington

The MA's Ed Bedington catches up with Glendola's Alexander Salussolia to get his views on the current market, inflationary pressures, financial considerations and what the future holds for hospitality operators.

SMEs look to hire staff after positive growth

18-Feb-2022 By Rebecca Weller

During the last quarter of 2021, 56.2% of small and medium-sized enterprises (SMEs) in the UK reported a rise in earnings when compared with the same period in 2020, according to the latest quarterly Barclaycard Payments SME Barometer.

Job vacancies in sector 'now double' pre-pandemic levels

16-Feb-2022 By Rebecca Weller

Job vacancies are 100% higher in the hospitality sector than the corresponding pre-Covid period, according to the latest labour market statistics published today (Wednesday 16 February) by the Office for National Statistics (ONS).

Robinsons appoints GM from apprenticeship programme

10-Feb-2022 By Rebecca Weller

Robinsons Brewery has appointed a new general manager (GM) from its apprenticeship programme, Aspire, to celebrate National Apprenticeship Week.

£5m Hospitality Rising campaign launches to tackle job crisis

10-Feb-2022 By Rebecca Weller

Grass-roots campaign, Hospitality Rising, has secured about £350,000 in pre-launch seed funding in order to introduce a campaign of up to £5m to tackle the ongoing employment crisis within the hospitality sector.

Trade bodies formulate repairs guidance

09-Feb-2022 By Rebecca Weller

The British Beer & Pub Association (BBPA), the British Institute of Innkeeping (BII) and UKHospitality (UKH), have produced best practice guidance for the management of pub repairs and dilapidations.

National Pubwatch conference returns for 2022

08-Feb-2022 By Rebecca Weller

A National Pubwatch conference focusing on safeguarding issues within the sector will be taking place on Tuesday 22 February 2022, following a two-year hiatus due to the Covid pandemic.

Almost two thirds of customers dissatisfied with service

01-Feb-2022 By Rebecca Weller

Almost two thirds (61%) of consumers felt service standards had dipped across the sector compared to pre-pandemic levels, according to HGEM.

Vulnerability training 'likely to boost footfall'

27-Jan-2022 By Rebecca Weller

A recent study has revealed 90% of customers were more likely to attend a venue if staff had received vulnerability training.

79% of staff have seen drug use at work, flash poll reveals

12-Jan-2022 By Amelie Maurice-Jones

Nearly 80% of the 38 surveyed hospitality workers have seen evidence of drug use by colleagues, a recent snap survey conducted by The Morning Advertiser (MA) has revealed.

Staff shortages force top gastropub to close week before new year

06-Jan-2022 By Amelie Maurice-Jones

Staffing shortages forced the Duck Inn at Pett Bottom, Kent to close a week before New Year’s Day and made Christmas a difficult trading period, said chef-patron Dean Legg.

National Pubwatch encourages pubs to support vulnerable customers

08-Dec-2021 By Rebecca Weller

National Pubwatch (NPW) has urged publicans to prepare for the festive period by ensuring staff have been fully trained to support vulnerable customers.

Disabled customer sent gift voucher 18 months after being refused service

07-Dec-2021 By Rebecca Weller

A pub in Liverpool has sent a customer a £20 voucher and letter of apology 18 months after staff accused her of being drunk having failed to recognise her disability.

Two fifths of firms have increased prices due to staff shortage

06-Dec-2021 By Nikkie Thatcher

Some 41% of small business owners in the hospitality sector have already pushed prices up as a result of the ongoing recruitment crisis and a further 17% expect to do so in the next three months, a report has found.

‘The closest thing to being a rock and roll star is running a bar’

30-Nov-2021 By Amelie Maurice-Jones

Addiction in hospitality is nothing new. In 2011, research by The Insider showed chefs were nearly twice as likely to be addicted to alcohol and drugs than the average person and Gordon Ramsay has previously described cocaine as the industry’s “dirty...

The Lock In Podcast

Still can't get the staff... the ongoing recruitment challenge

30-Nov-2021 By Ed Bedington

The Lock In team tackle the challenges around the ongoing recruitment and staffing crisis, with special guests Osh Rogers of the Guinea Grill, Dan Razavi of Leisurejobs and Mark McCulloch of Hospitality Rising all providing some expert insight into how...

Majority of publicans would hire under 18s, snap poll finds

29-Nov-2021 By Rebecca Weller

Results from a recent Morning Advertiser (MA) poll have revealed 70% of publicans would consider hiring under 18s in their pubs.

Woman at Night Taskforce to address issues facing women at work in 'milestone' moment

26-Nov-2021 By Amelie Maurice-Jones

A Women at Night Taskforce will address issues facing women in the leisure, music and entertainment industries after a report published today revealed the gendered discrimination women faced at work.

‘You don’t have to always be on cloud nine’: industry speaks out on mental health

26-Nov-2021 By Amelie Maurice-Jones

Hospitality professionals have advised on how to help staff with mental health issues, making clear that no one has to struggle alone.

Hospitality vacancies are set to hit a record high this Christmas

24-Nov-2021 By Rebecca Weller

Job vacancies in the hospitality sector have been forecasted to increase by 75,000 this December, in comparison to 2019.

Pub customer 'saved' by student doorman's CPR

24-Nov-2021 By Amelie Maurice-Jones

A doorman who administered CPR to a pub customer who collapsed and lost consciousness has been praised for his lifesaving skills at Biscuit Billy’s bar in Doncaster.

Your opinion wanted on race equality in workplace

22-Nov-2021 By Gary Lloyd

Social enterprise Be Inclusive Hospitality is calling for your opinions and is set to host a webinar with an array of people from all backgrounds and career levels to accelerate race equity and equality in the workplace.

Poll: Would you employ under 18s in your pub?

22-Nov-2021 By Rebecca Weller

More than a third (39%) of hospitality and leisure SMEs are expected to hire more staff this year, recent data from Barclaycard’s SME Barometer showed.

Hospitality ‘facing worst ever recruitment crisis’

18-Nov-2021 By Nikkie Thatcher

Empty job roles in the sector have reached 151,000 according to official statistics, which as been labelled as the trade’s “worst ever recruitment crisis”.

Institute of Hospitality bid to change the future to include a more diverse workforce

11-Nov-2021 By Rebecca Weller

The Institute of Hospitality (IoH) has announced the establishment of its first forum to address disability, diversity, and inclusion issues across the hospitality industry.

National Pubwatch and Drinkaware launch Alcohol Vulnerability Awareness course

02-Nov-2021 By Amelie Maurice-Jones

An e-learning Alcohol Vulnerability Awareness course, which will help staff identify alcohol related vulnerability, spot harassment, and prevent harm, was co-launched by National Pubwatch (NPW) and Drinkaware today (Tuesday 2 November).

Protecting your premises against violence

01-Nov-2021 By Rebecca Weller

There are many ways publicans can protect their business, staff and reputation against violence, including CCTV, no drugs policies, stay up to date with health and safety regulations, provide extra staff training, use plastic bottles where appropriate,...

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