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Trouble brewing: 'what’s become crystal clear is that SIBA is the only organisation fighting for the UK’s small independent craft brewers' says SIBA chief executive James Calder

My shout

Why SIBA is needed now, more than ever

By James Calder

Cask, keg, can and bottle; it doesn’t matter. The important things are quality, independence and the people behind the beer, according to SIBA (the Society of Independent Brewers) chief executive, James Calder.

You got the look: customers want good food and drinks out of home but they also increasingly like to see a touch of style and class too

Pub design ideas: 'making people love the spaces they’re in'

By Emma Eversham

Increasingly, style-savvy customers have high expectations of a venue’s décor so how can pubs create a look that denotes luxury without detracting from the core aims of providing a welcoming space and withstanding wear and tear?

Gold standards: heed the lessons of great service to maintain and bring in custom

Customer service masterclass

By Nigel Huddleston

Creating a good impression will bring customers back and they may bring a friend next time but, if you get it wrong, your business is could see an exodus of custom.

New term: pub operators share their thoughts on how to make the most of freshers’ week

Getting freshers’ week right can result in loyal customers

By Emily Hawkins

Over the next two months, students will return to university, providing pubs with an opportunity to appeal to new crowds of loyal customers. The Morning Advertiser asked operators how to make the most of this time of year.

Dropping down: overall beer sales also fell for the second quarter for 2019

Beer sales flop by 2.8%

By Nikkie Thatcher

On-trade beer sales have fallen by 2.8% in the second quarter of 2019, when compared to the same period last year, new data has revealed.

Concern: SIBA writes a letter to JDW's Tim Martin

JDW’s beer price cut a ‘significant concern’ for SIBA

By Nicholas Robinson

Tim Martin’s 20p average cut to beer prices across JD Wetherspoon’s 879 pubs is a “significant concern” to producers, according to the Society of Independent Brewers’ (SIBA) chief executive James Calder.

Flying the flag: Charlotte Vincent has always seen women chefs as the underdogs

Is sexism in kitchens dying out?

By Nikkie Thatcher

Equality in hospitality kitchens appears to be improving, however, Marco Pierre White’s comments on women make it seem that may not be the case, according to one chef.