News

Managed pub traffic boost contrary to independent decline

12-Mar-2019 By Nicholas Robinson

Independent pub operators have taken a further hit in the food footfall battle, as branded operations increased custom despite an overall market decline, potentially drawing further attention to pubcos strengthening their managed estates.

Seaside pub offers roast dinner for just £1

07-Mar-2019 By Nikkie Sutton

A Kent pub is serving a Sunday roast for only £1 and the catch is guests have to spend £3 or more on drinks.

JDW and Hungry Horse criticised for serving unhealthy children’s food

05-Mar-2019 By Nicholas Robinson

JD Wetherspoon and Hungry Horse have been called out by a campaign group’s research for serving some of the saltiest children’s dishes on the high street.

Great British Menu chef opens community pub

04-Mar-2019 By Stuart Stone

Former Great British Menu chef Mark Ellis has entered into a partnership with a community pub in Cheshire owned by Admiral Taverns.

Operator’s tirade over TripAdvisor reviews

27-Feb-2019 By Nikkie Sutton

One licensee has responded to a series of one-star TripAdvisor reviews, slamming each one, describing one user as “a little child” and criticising another on their use of exclamation marks.

Generation Z most likely to be ‘no-shows’

21-Feb-2019 By Emily Hawkins

Young adults are the demographic most likely to not turn up for a restaurant booking, according to data from a booking service.

Bar loses £2,700 from Valentine's cancellations

19-Feb-2019 By Emily Hawkins

A bar lost thousands of pounds in revenue after 36 customers cancelled at the last minute or just didn’t turn up on Valentine’s Day.

Businesses join forces to end child hunger

19-Feb-2019 By Emily Hawkins

Hospitality businesses across Merseyside are being encouraged to tackle child hunger by asking customers to add a donation to a youth centre to their bill.

Operators who have hit back at TripAdvisor reviews

18-Feb-2019 By Nikkie Sutton

Licensees are under no illusion on the benefits and challenges TripAdvisor brings and while some operators don’t respond to disgruntled customers, others want to have their say. We take a look at a few of the responses pub owners have given to customers...

Customers must ‘speak up’ about food allergens

12-Feb-2019 By Emily Hawkins

A new social media campaign tackles customers’ embarrassment about asking for allergen information and urges businesses to ensure they follow the law.

Operator hits back at ‘unreasonable’ one-star review

07-Feb-2019 By Nikkie Sutton

A licensee has lambasted a one-star review on TripAdvisor where a customer threatened to arrest bar staff who wouldn’t serve her.

ESTRELLA DAMM TOP 50 GASTROPUBS

Staffordshire pub wins Newcomer of the Year gong

05-Feb-2019 By Nikkie Sutton

Staffordshire gastropub took home the title of Newcomer of the Year, sponsored by Schweppes, at the 2019 Estrella Damm Top 50 Gastropub awards last month (28 January).