Marketing

Transparent: It will pay operators everywhere to overhaul their glassware, Jo Bruce reports

How reconsidering glassware will benefit your pub

By Jo Bruce

With the pull of a quality glass receptacle for drinkers clear for all to see from the wealth of pictures now posted on social media, it will pay operators everywhere to overhaul their glassware

Ultimate makeover: Heath Ball has turned a gloomy basic boozer into the best pub in Britain

My Pub: the Red Lion & Sun, Highgate, north London

By Ed Bedington

Heath Ball has had a busy year, not least because his Red Lion & Sun pub won the John Smith’s Great British Pub of the Year award. Here he explains the secrets of his success

Not always a country idyll: Those living in rural communities can often find themselves isolated, particularly as they get older

How are pubs tackling the loneliness epidemic?

By Emily Hawkins

Loneliness has been described as a looming public health concern. But pubs are helping fight this creeping epidemic by bringing people together with food, drink and inclusive events

Challenging times: 'it is time we began to measure more than just financial returns  for the viability of a rural pub', says Pub is the Hub's John Longden

My shout: investing in pub pioneers

By John Longden

At this particularly challenging time for anyone in business, we seem to be finding a variety of mixed experiences across the pub industry which can make it difficult for those pubs seeking investment, says Pub is the Hub's John Longden

Welcome to the Club: you holiday in the Hamptons? Try drinking at the Club House instead

My Pub: the Club House, Chavasse Park, Liverpool

By Claire Churchard

A pub designed to look like a manor in the Hamptons is certainly unique in Liverpool. General manager Leigh Edmondson reveals how the pub has brought a little bit of the American dream to the north-west

Starman: Ziggy's bar will pay tribute to the pop star David Bowie with a unique cocktail menu and rarely seen photographs

Ziggy's hotel bar to honour David Bowie

By Emily Hawkins

One of David Bowie’s former haunts, the Hotel Café Royal, London, will pay tribute to the pop icon with a new bar opening this month.

Forecast looks good: set sail for the Ship Inn to see a great pub saved from hard times

My Pub: the Ship Inn, Wadebridge, Cornwall

By Stuart Stone

After being dragged from dilapidated depths in 2013, the Ship Inn has made waves with licensee Rupert Wilson at the helm, plundering regional and national recognition in the process for its fine dining offer

Adding rooms: Expedia Group's director market management, UK & Ireland, Krishan Kadodwala, argues that revenue from letting rooms is paramount

My shout: room to grow your business

By Krishan Kadodwala

With growing numbers of visitors looking to travel around the UK and stay in pubs, a focus on maximising revenue from letting rooms is key, particularly with competition hotting up, argues Expedia Group's market management director, UK & Ireland,...

Whatever floats your Longboat: set sail for the Longboat Inn near Penzance Harbour in Cornwall

My Pub: the Longboat Inn, Penzance, Cornwall

By Emily Hawkins

Once a temperance hotel, this welcoming family pub near Penzance harbour was given a new lease of life by licensees Martyn and Lynda Cripps and is now particularly proud of its ales

Sector growth: according to ONS data, total turnover for the hospitality sector will top £100bn before the end of 2018

Hospitality sector tipped to generate £100bn in 2018

By Stuart Stone

Analysis of data from the Office for National Statistics (ONS) by hospitality recruitment platform Adia suggests the total turnover of all businesses providing ‘accommodation and food services activities’ will reach £100bn in 2018.

Roaring success: the Red Lion takes advantage of its surroundings

My Pub: the Red Lion, Weymouth, Dorset

By Stuart Stone

Buoyed by the 2012 Olympics sailing events and a bar full of rum, licensee Brian McLaughlin has turned the tide at harbourside pub the Red Lion, in Weymouth, Dorset, and embraced the local RNLI station in the process.

Worth a gander: Crossing the (goose) pond to the Polgooth Inn

My Pub: The Polgooth Inn, Cornwall

By Stuart Stone

Winners of the British Institute of Innkeeping Licensee of the Year award 2018, husband and wife team Alex and Tanya Williams reveal how they have developed their prize-winning pub formula

Café culture: Fuggles Beer Café has opened a sequel and both sites are thriving

My Pub: Fuggles Beer Café, Tunbridge Wells

By Phil Mellows

Owner and licensee Alex Greig might be surprised that Fuggles Beer Café survived its first year, but since opening in Tunbridge Wells in 2013 his concept has been a hit and a second site has launched in nearby Tonbridge

Opportunity to nurture: charity Only A Pavement Away looks to tackle homelessness and job vacancies

Finding hospitality jobs for the homeless

By Stuart Stone

Only a Pavement Away (OAPA) has been established to work with licensed hospitality and help the homeless and more vulnerable into jobs within the sector.

Out of pocket: Britain's bar staff are tipped less often than hairdressers and takeaway delivery drivers

Only 29% of Brits tip bar staff

By Stuart Stone

According to research conducted by online marketplace OnBuy.com, Britain’s bar staff are tipped less often than hairdressers, taxi drivers, waiters and takeaway delivery drivers.

Protection plea: CAMRA welcomes news that five more pub buildings, built after WW2, have been saved

CAMRA calls to protect more post-war pubs

By Stuart Stone

The Campaign for Real Ale (CAMRA) has welcomed Historic England’s decision to list five new post-war pubs, and is calling for more post-war pubs to be given similar treatment.

Alfresco trading: Making the most of outside areas now the weather's warming up

Alfresco trading: get inside out

By Michelle Perrett

At the first signs of summer, the thoughts of many consumers and operators alike turn to that classic image of drinks and food in an attractive alfresco setting. But bear in mind, expectations are constantly rising, with punters looking for all the mod...

Inbound opportunity: How can pubs showcase the best of British to overseas visitors?

Best of British: Attracting overseas visitors

By Claire Churchard

For foreign visitors wishing to visit this sceptred isle the time has never been better, with generous exchange rates encouraging guests to spend their money. So how can pubs make the most of this inbound opportunity?

Crowning glory: Food, bespoke weddings, garden and dog-friendly approach are seeing the Farnham Royal pub make a name for itself

My Pub: The Crown Inn, Farnham Royal

By Claire Churchard

Within a stone’s throw of the Burnham Beeches nature reserve in Buckinghamshire, the Crown Inn, at Farnham Royal, is busy making a name for itself – for its food, bespoke weddings, garden and dog-friendly approach. Licensee Ed O’Neill explains how he...

Walkies: the picture was returned one week after it was taken

Shaggy dog story with a happy ending

By Fred A'Court

It has to be said: Some customers are clearly barking! This is the tail about one that walked into the Grafton Arms in west London, had a nose around then calmly lifted one of several of the pub’s dog pictures off the wall.

Discretionary spending: consumers have reduced leisure spend to prioritise essentials

Fall in consumer spends in pubs and bars, research shows

By James Wallin, MCA

Consumers reduced their spending in pubs and bars by three percentage points (pp) and eating out by 2pp year on year in the first quarter of 2018, amid a wider cutback in leisure spending, research from Deloitte reveals.

Pub capital: Liberty Games declares Portsmouth the UK's pub capital

Liberty Games crowns Britain’s pub capital

By Stuart Stone

Games room specialists Liberty Games analysed the addresses of 51,566 pubs and crowned Portsmouth as the pub capital of the UK, based on the number of pubs per square mile.

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