Quiet firing: Survey reveals management issues in workplace (Getty/ Prostock-Studio)

Operators urged to improve staff management

By Amelie Maurice-Jones

Operators have been urged to improve the performance management of staff after a new survey revealed poor treatment in the workplace was forcing staff to quit.

The Morning Advertiser Lock In Podcast episode 51

The Lock In podcast

Solving the staffing situation

By Ed Bedington

With the recruitment crisis still causing challenges for many operators, the Lock In team get to grips with staffing (not like that Heath!) and speak to a range of experts to get some practical (mostly) advice on how to handle the situation.

Staff shortages: Philip Smith outlines two approaches to addressing the recruitment issues, which are attracting school and university leavers and over 50s into the sector (image: Getty/MmeEmil)


Solving the hospitality workforce crisis

By Philip Smith, the Lord Smith of Hindhead CBE and chief executive of the Association of Conservative Clubs

Recent figures from the Office of National Statistics show hospitality has 174,000 vacancies. These staff shortages are growing, and hospitality businesses face rising input costs, as operators compete for staff, as well as causing one in three hospitality...

Unprecedented conditions: staffing costs now a big worry for hospitality businesses (Credit: Getty/andresr)

Economic pressure holding recruitment back

By Rebecca Weller

Average regular pay rates saw the strongest growth outside of the pandemic from July to September 2022, figures released today (Tuesday 15 November) by the Office for National Statistics (ONS) have revealed.

Recruitment crisis: Everyone deserves a chance to build a career (Getty/ Hispanolistic)

Pubs should keep ‘open mind’ in recruitment

By Amelie Maurice-Jones

Employers should keep an open mind when recruiting those facing homelessness, who can prove invaluable members of a team, according to founder of Only A Pavement Away.

World Menopause Day 2022: awareness and support are essential to retain skilled workers (Credit: Getty/NickyLloyd)

Menopause awareness essential to retain staff

By Rebecca Weller

The hospitality sector must do more to recognise how menopause can impact staff before it loses more skilled workers, according to Irwin Mitchell Solicitors partner Jenny Arrowsmith.

Stifling growth: despite three consecutive quarterly falls the number of job vacancies in the UK has remained at historically high levels (Credit: Getty/millann)

Unemployment levels 'stifling growth'

By Rebecca Weller

Hospitality sector's efforts to attract new employees are "beginning to pay off" but unemployment levels have continued to stifle the industry's "ability to drive growth” trade body UKHospitality (UKH) has stated.

Huge misconceptions: apprenticeships at all levels could help sector combat staffing crisis (Credit: Getty/10'000 Hours)

Training 'misconceptions' holding sector back

By Rebecca Weller

Misconceptions associated with lifelong learning have continued to hold the sector back amid ongoing staffing crisis but offering apprenticeships at multiple levels could be the key to combatting shortages, new research from HIT Training has revealed....

Reservations kept: more consumers appear to be honouring their bookings at hospitality venues (image: Getty/AlxeyPnferov)

Cost of no-shows slashed by £5bn

By Nikkie Thatcher

The likelihood of no-show diners has almost halved from 11% to 6%, reducing the cost of customers who make reservations and don’t turn up by £5bn a year in revenue, research has found.

Championing sector: Hospitality Apprenticeships Week 2022 is set to take place from Monday 3 October to Sunday 9 October (image: Getty/Peter Muller)

Sector unites for Hospitality Apprenticeships Week

By Nikkie Thatcher

A number of industry leaders have joined forces to promote this year’s Hospitality Apprenticeships Week and are calling on the wider sector to get behind the initiative.

Unemployment rates lowest level since 1974: figures show importance of hospitality sector as employer (Credit:Getty/skynesher)

ONS figures show 'importance' of sector

By Rebecca Weller

Latest unemployment figures from the Office for National Statistics (ONS) show how “important” the hospitality sector is as an employer, according to trade body UKHospitality (UKH).

Time for change: chefs need improved technology and training to encourage creativity

Chefs need improved technology and training

By Rebecca Weller

Two fifths of catering staff believe a lack of training, technology and resources has caused low morale amongst their teams, a survey of contract catering firms across the UK has revealed.

Official data: wages have risen since January but lag behind the current rate of inflation, according to figures from the Office of National Statistics (image: Getty/KanawatTH)

Staff wages rise by 6.4% since January

By Nikkie Thatcher

The average monthly wage of a hospitality worker has increased by 6.4% since the beginning of 2022, official figures have shown.

Job vacancies: British Beer & Pub Association boss Emma McClarkin called on the Government to make it easier to recruit and retain staff (image: Getty/skynesher)

Vacancies up more than a third on 2021

By Nikkie Thatcher

Job vacancies in the hospitality sector have risen by 44,000 (34%) compared to last year despite a small fall over the past three months, according to official figures.

Sustainability credentials: operator of the Green Man in Eversholt, Bedfordshire Candice Brown has partnered with the guide

First Green Pub Guide launched

By Nikkie Thatcher

The first ever Green Pub Guide has been launched to highlight venues that are looking to be kinder to the planet.

In-depth education and training: Bluestone Academy launches hospitality apprenticeship programme (Credit: Getty/SolStock)

Bluestone Academy new training programme

By Rebecca Weller

Training facility, Bluestone Academy, has announced the launch of a new apprenticeship programme set to benefit West Wales’ tourism and hospitality sector and due to start this Autumn at Bluestone National Park Resort, in Pembrokeshire.

Fourth Hospitality Workforce Report: data shows staffing numbers near pre-pandemic levels but sector still struggling  (Credit: Getty/Hispanolistic)

Staffing number near pre-pandemic levels

By Rebecca Weller

Hospitality staffing numbers have neared pre-pandemic levels with employee headcount in pubs, bars, hotels, restaurants, and quick service restaurants (QSRs) up 21.7% compared to June 2021, the latest data from Fourth has revealed.

Pub Flex: St Austell Brewery launches new flexible working scheme

St Austell announces new career scheme

By Rebecca Weller

Southwest based brewery and pub company St Austell Brewery has announced the launch of Pub Flex, a new flexible and inclusive career scheme, acknowledging the way people work has changed post-pandemic in a bid to attract more staff.

Recruitment crisis: official figures from the Office of National Statistics show the number of job vacancies in the hospitality sector equates to more than 10% of all empty job roles (image: Getty/Charday Penn_

Sector job vacancies rise again

By Nikkie Thatcher

Empty job roles in the hospitality trade have increased again, highlighting the ongoing staff shortages, according to official figures.

Staffing issues: Sacha Lord also called on operators to ensure they were paying employees the right rates to help boost retention

Sacha Lord repeats staffing concerns

By Nikkie Thatcher

Night-time economy adviser for Greater Manchester and operator Sacha Lord has reiterated worries about the sector’s staffing shortages and called on operators to commit to paying teams the living wage.

Critical level: staff shortages impacting industry and economic recovery (Credit: Getty/South_agency)

Staff shortages damaging economic recovery

By Rebecca Weller

Staff shortages within the hospitality sector have caused almost half (45%) of operators to cut trading hours or capacity in order to cope, costing the industry £21bn in lost revenue, a joint survey by UKHospitality (UKH), the British Institute of Innkeeping...

Recruitment crisis: Some 90% unwilling to invest in training despite staff shortages (Getty/ Kobus Louw)

90% managers reluctant to invest in training despite staff shortages

By Amelie Maurice-Jones

While almost 90% of managers in the sector believe further training investment would help to recruit and retain staff, three-quarters are put off by the perceived time investment for junior team members, revealed new research from HIT Training.

UKH announces new appointment: Sandra Kelly (pictured) has been confirmed as the trade bodies new skills director

UKH announces new skills director

By Rebecca Weller

UKHospitality (UKH) has today (Monday 13 June) announced the appointment of Sandra Kelly as skills director, a new role tasked with delivering the trade bodies recently launched hospitality workforce strategy: fixing the crisis.

#OpenToAll: BBPA announces 13-point pledge encouraging pubs and breweries to commit to diversity and inclusion

BBPA launches diversity and inclusion pledge

By Rebecca Weller

The British Beer & Pub Association (BBPA) has developed a 13-point pledge, #OpenToAll, encouraging pub and brewing businesses to ensure commitment to diversity and inclusion at the heart of their operations.

Recruitment crisis: Pubs and nightclubs are in desperate need of more door staff (Getty/mikeinlondon)

Security shortage: Sector in desperate need of door staff

By Amelie Maurice-Jones

The sector desperately needs a “boost” in security staff, as the shortage of door workers worsens due to the cost of living crisis, festival season and fears of further closures, according to Get Licensed.

The Morning Advertiser Lock In podcast episode 43

The Lock In Podcast

Can pubs be better employers?

By Ed Bedington

With staffing challenges continuing to cause headaches for pub operators, the Lock In team tackle some of the issues that are causing the sector problems and have a bit of discussion about baldness discrimination...

Job vacancies outnumber unemployment: recruitment and retention still a major concern for sector (Credit: Getty/Kobus Louw)

Number of licensees employed in sector the same as 2019

By Rebecca Weller

For the first time since records began the UK has more job vacancies than those in unemployment, according to data from the Office for National Statistics (ONS) released yesterday (Tuesday 17 May).

Exclusivity ban: plans to include lower paid workers in exclusivity ban positive for the sector according to UKH (Credit: Getty/alvarez)

Ban on exclusivity clauses 'positive' for sector

By Rebecca Weller

The Governments plan to widen its ban on exclusivity clauses to some 1.5m people is “positive for both businesses and workers”, according to UKHospitality (UKH).

Support and security: UKH calls for Gov to help counter shortages in night-time sector (Getty/ AndreyPopov)

UKH backs call for Gov night-time sector support

By Amelie Maurice-Jones

UKHospitality (UKH) has backed calls for a Government support package to help counter shortages in night-time sector door staff, including assistance in recruitment and training of additional security staff, especially women.

Looking to the future: now is the time to re-evaluate sector says Lorraine Copes

Racism hinders career progress according to new research

By Gary Lloyd

Some 43% of black people say their ethnicity has hindered career progression in the hospitality sector while only 7% of white people believe the same, according to the second edition of the Inside Hospitality report.

Hospitality wage increases: inflation likely to erode benefits (Credit: Getty/Klaus Vedfelt)

Surge in chefs’ wages

By Rebecca Weller

Hospitality has been one of few sectors to have seen pay increases in keeping with inflation, but the cost-of-living crisis is likely to erode the benefits, according to Indeed Hiring Lab.

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