Training

Green light: pub employees can still receive training when they have been furloughed

#unitedwestand

Pub staff can still receive training if furloughed

By Emily Hawkins

The Government has updated its guidance for the Coronavirus Job Retention Scheme to say that pub employers can continue training their staff even if they have been furloughed.

Beat the bin: watchdog asks operators to battle food waste

Pubs to tackle £3.2bn a year food waste

By Alice Leader

A software provider for the hospitality industry is calling for operators to reduce food waste because the average value of wasted goods at every site is more than £10,000 a year.

Nitty gritty: The Compass Project’s David Paulin says hospitality needs more practical solutions

Time to put mental health words into action

By Emily Hawkins

The organiser of a project focusing on mental health in hospitality said he realised the pub sector still has a long way to go in breaking down the attached stigmas.

Staff targets: mentors and mentees will work together to help boost female progression in the business

Stonegate launches female mentoring scheme

By Nikkie Thatcher

Stonegate Pub Company has unveiled a female mentoring programme in a bid to push the representation of women in leadership roles across the group.

Stab wounds: pubs in London’s financial district are set to receive kits to control heavy bleeding

City of London pubs to be given stab kits

By Emily Hawkins

Pubs in London’s financial district are set to receive bleed control kits in response to rising knife crime in the area, police bosses have announced.

Warning: research shows certain abuse rises over festive period

Pub staff warned of increased abuse over Christmas

By Nicholas Robinson

Pub and hospitality workers have been warned to brace themselves for more customer confrontation over the festive period, after research found a significant number of consumers had witnessed abusive behaviour towards those in customer-facing roles last...

Hard stat: more than 10m people in the UK have a criminal record

Could hiring ex-offenders help tackle chef shortage?

By Nikkie Thatcher

How do you solve these problems: rehabilitating prisoners so they can rejoin society in a working capacity and an industry crying out for employees to fill huge staff shortages? Charity group Only A Pavement Away has the answers.

More than pulling pints: recruiting and retaining staff in the hospitality sector is an ongoing problem but pub companies are going above and beyond to help

Spotlight

Busting the myths around jobs in hospitality

By Nikkie Thatcher

Guest editor Simon Longbottom sets the brief for this issue’s Spotlight feature, which looks at debunking the myths surrounding jobs in the hospitality sector.

River safety: pubs are encouraged to sign up to training to help people who get into trouble in rivers around York (image: RNLI/Nathan Williams)

Pubs offered river rescue training

By Emily Hawkins

Staff at riverside pubs will be trained on how to rescue drinkers who experience trouble in the waters around York.

Stop fraud: how to prevent fraud in your business

MA500

Bad management ‘causes fraud’

By Nicholas Robinson

There’s an argument that bad management can result in fraudulent behaviour from staff towards their employees, according to a legal expert.

Gold standards: heed the lessons of great service to maintain and bring in custom

Customer service masterclass

By Nigel Huddleston

Creating a good impression will bring customers back and they may bring a friend next time but, if you get it wrong, your business is could see an exodus of custom.

Career opportunity: Greene King pushes apprenticeships

Greene King bangs sector apprenticeships drum

By Nicholas Robinson

Greene King, which is in the throes of a sale to a Hong Kong firm, is urging recent secondary school graduates to consider pursuing an apprenticeship in the hospitality trade.

No flash in the pan: Stonegate has credited its employment of apprentices for a reduction in chef turnover

Stonegate reduces chef turnover rate by 32%

By Emily Hawkins

Stonegate Pub Company has reduced its chef turnover by almost a third (32%) after the introduction of its back-of-house apprenticeship programme.

Rare opportunity: trust seeks live-in island pub managers

Island pub with 28 locals seeks managers

By Nicholas Robinson

The owner of a pub that serves just 28 locals on a remote island, 12 miles off the coast of north Devon, is seeking a couple to work and live at the venue.

Job satisfaction: gaining skills and knowledge as they go provides employees with greater confidence

Board the money train: hiring pub apprentices

By Emily Hawkins

Many employers are unaware that paying the apprenticeship levy gives them the right to use those payments to take on apprentices and improve their business.

New role: Steven Alton has been at Vianet for nine years

Vianet boss leaves to become BII chief

By Nikkie Thatcher

The British Institute of Innkeeping (BII) has appointed current managing director (MD) of Vianet Steven Alton, as its new chief operating officer, progressing to chief executive officer in due course.

Buyout: CGA acquires CPL Training in full

CGA buys out CPL Training Group

By Nicholas Robinson

Food and drinks insight agency CGA has acquired CPL Training, one of the largest hospitality training providers, in full after buying the online business last year.

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