Training

Leicester operator helping community while closed

15-Jul-2020 By Emily Hawkins

A publican in Leicester has shared his experiences of a continued shutdown after the city was placed into a ‘local lockdown’ at the start of the month, owing to high numbers of Covid-19 cases.

Face coverings 'right thing to do'

13-Jul-2020 By Emily Hawkins

Publicans have shared their experiences with face masks at their sites, reporting positive reactions from customers and staff.

Pubs to be given £2,000 for young apprentice hires

09-Jul-2020 By Emily Hawkins

The Government will pay pub employers who hire new apprentices for a six month period.

‘Virtual training is the way of the future’

25-Jun-2020 By Emily Hawkins

Online classrooms will become a permanent fixture in the delivery of pub training according to the head of training at Star Pub & Bars.

CPL launches course for reopening skills

15-Jun-2020 By Emily Hawkins

Hospitality training provider CPL Learning has launched a new programme to help team members get ready to return to work in pubs.

#unitedwestand

The future of staffing at your site

03-Jun-2020 By Emily Hawkins

As reopening gets closer, you will have to look at the changing duties of staff members, how to split their shifts and whether you will have to change opening hours to suit needs.

#Unitedwestand

‘If you have focus, determination, tenacity and drive, you will get through it’

02-Jun-2020 By Nikkie Thatcher

After a fire closed his business for six months, licensee Brendan Padfield learnt lessons that he has used to put the pub in the best stead for reopening after the coronavirus closure.

MA500

Training must not be neglected for a safe reopening

13-May-2020 By Ed Bedington

It’s important not to neglect training in the rush to reopen, a leading provider has warned.

unitedwestand

‘Once-in-a-lifetime’ chance to improve mental wellbeing of pub workplaces

13-May-2020 By Emily Hawkins

The lockdown period presents a “once-in-a-lifetime opportunity” for pub employers to ensure their workplace protects staff mental health.

#unitedwestand

Safety worries potential barrier for pub recruitment

07-May-2020 By Emily Hawkins

Operators have shared their concerns about how people could be put off entering the pub sector by perceptions of it being unsafe or unstable.

#unitedwestand

Push training while staff are furloughed, say operators

01-May-2020 By Emily Hawkins

Operators have said they would like the Government to enable them to request staff do training while pubs are closed, rather than this being voluntary.

#unitedwestand

Pub staff can still receive training if furloughed

06-Apr-2020 By Emily Hawkins

The Government has updated its guidance for the Coronavirus Job Retention Scheme to say that pub employers can continue training their staff even if they have been furloughed.

Double Dutch founders launch mentoring scheme for female mixologists

26-Feb-2020 By Stuart Stone

The founders of premium mixer brand Double Dutch have unveiled a new scholarship and mentoring programme for female mixologists in the hope of tackling the under-representation of women in the UK drinks trade.

Opinion

If I were a bar person or waiter I’d be profoundly insulted by the use of the term ‘unskilled labour’

24-Feb-2020 By Pete Brown

Pete Brown reacts to the new immigration rules that downplay the difficult roles hospitality workers have

‘Pubs need a new, young, energetic and enthusiastic generation to take them into the future’

21-Feb-2020 By Stuart Stone

From university dropouts and former apprentices to masters’ graduates and multiple operators, The Morning Advertiser (MA) spoke to nine publicans who have made their mark at the business end of the bar in their 20s.

One-in-four Brits reckon running a pub is a ‘very difficult’ career

20-Feb-2020 By Stuart Stone

A cocktail of long hours and spiralling sector costs appear too strong for more than three quarters of the British public, who consider running a pub to be a ‘difficult’ career path.

How does the pub sector deal with mental health issues?

17-Feb-2020 By Nikkie Thatcher

Mental health is at the forefront of minds, particularly at the moment, and the pub trade is an industry that could do more to support its workers in this area.

Fifth of women ‘left out’ because of gender in a pub

11-Feb-2020 By Nikkie Thatcher

One in five (19%) women are most likely to say they have felt left out in a pub because of their gender, a new study has found.

Pubs to tackle £3.2bn a year food waste

11-Feb-2020 By Alice Leader

A software provider for the hospitality industry is calling for operators to reduce food waste because the average value of wasted goods at every site is more than £10,000 a year.

Trade body vows to increase apprenticeships by more than half

05-Feb-2020 By Alice Leader

The sector is looking to make positive changes to attract and retain talent as it celebrates ‘looking beyond’ with National Apprenticeship Week.

Time to put mental health words into action

04-Feb-2020 By Emily Hawkins

The organiser of a project focusing on mental health in hospitality said he realised the pub sector still has a long way to go in breaking down the attached stigmas.

Opinion

Why pubs need to start thinking in terms of the circular economy

28-Jan-2020 By Karen Lynch

Karen Lynch, CEO of ethical water brand Belu, explains why the ‘circular economy’ has to be central to the way the pub sector thinks about single-use items.

Long shifts are hospitality workers’ biggest bugbear

24-Jan-2020 By Nikkie Thatcher

More than half (59%) of pub and bar staff dislike the long shifts and a similar number (54%) said they don’t like unreliable work shift patterns, new research has revealed.

Top tips: Quieter period may be ideal for training

17-Jan-2020 By Poppleston Allen

The chaos of the festive season has passed and you are probably looking forward to some time to relax and unwind throughout the quieter period of the start of the year.

Stonegate on verge of winning Best New Wellbeing Strategy

15-Jan-2020 By Alice Leader

Stonegate Pub Company could be named Best New Wellbeing Strategy, due to its focus on improving staff and work culture.

Pubs are ‘own worst enemy’ when recruiting teens

15-Jan-2020 By Emily Hawkins

Pubs should work with schools and offer more work experience opportunities to encourage more teenagers into the trade, industry bosses have said.

Stonegate launches female mentoring scheme

16-Dec-2019 By Nikkie Thatcher

Stonegate Pub Company has unveiled a female mentoring programme in a bid to push the representation of women in leadership roles across the group.

Opinion

Preventing losses in the pub sector caused by fraud and staff error

06-Dec-2019 By Malcolm Muir

Malcolm Muir, consultancy director at Venners, explains how a few simple procedural tweaks can have a significant impact on an operator’s bottom line.

Drink Tank

What is the key to your staff delivering high-quality serves?

28-Nov-2019 By Alice Leader

How can your staff hit the perfect sell, but avoid failing at the point of execution?

City of London pubs to be given stab kits

18-Nov-2019 By Emily Hawkins

Pubs in London’s financial district are set to receive bleed control kits in response to rising knife crime in the area, police bosses have announced.

Pub staff warned of increased abuse over Christmas

15-Nov-2019 By Nicholas Robinson

Pub and hospitality workers have been warned to brace themselves for more customer confrontation over the festive period, after research found a significant number of consumers had witnessed abusive behaviour towards those in customer-facing roles last...

Review guide dog policy, guidance urges

12-Nov-2019 By Emily Hawkins

Publicans must ensure they are following the law around guide dogs, new guidance for the sector has prompted.

'Small changes can have huge impact on disabled customers'

11-Nov-2019 By Emily Hawkins

Pubs have been encouraged to identify which areas of their businesses they can improve to give disabled customers a better experience ahead of Purple Tuesday.

Could hiring ex-offenders help tackle chef shortage?

04-Nov-2019 By Nikkie Thatcher

How do you solve these problems: rehabilitating prisoners so they can rejoin society in a working capacity and an industry crying out for employees to fill huge staff shortages? Charity group Only A Pavement Away has the answers.

Charity thanks pub chains for promoting staff support

18-Oct-2019 By Emily Hawkins

Staff support organisation the Licensed Trade Charity (LTC) has praised two pub chains for their work promoting the charity’s grants to their employees.

Spotlight

Busting the myths around jobs in hospitality

14-Oct-2019 By Nikkie Thatcher

Guest editor Simon Longbottom sets the brief for this issue’s Spotlight feature, which looks at debunking the myths surrounding jobs in the hospitality sector.

Which type of training could take your pub business to the next level?

14-Oct-2019 By Lucy Britner

Whether you’re interested in wine, cellar management or running the whole operation, there are training courses for every role

Investment key to tackling chefs’ mental health issues

04-Oct-2019 By Emily Hawkins

Pub bosses should invest in mental health awareness training to help kitchen staff achieve a good work-life balance, according to the founder of mental health awareness project The Burnt Chef.

How are pubcos helping staff grow into careers in the on-trade?

23-Sep-2019 By Phil Mellows

A job in the pub industry is something many have shied away from, wrongly believing it can’t lead anywhere and that there’s little money to be earned. Well it’s time to think again.

Pubs offered river rescue training

18-Sep-2019 By Emily Hawkins

Staff at riverside pubs will be trained on how to rescue drinkers who experience trouble in the waters around York.

Managing labour costs is top challenge

18-Sep-2019 By Nikkie Thatcher

UK hospitality business owners are struggling with staffing costs and customer loyalty, according to new research.

Social media ‘helping change perceptions’ of working in pubs

18-Sep-2019 By Emily Hawkins

Social media has helped to ease pubs’ problems with recruiting and retaining staff, one general manager has said.

MA500

Bad management ‘causes fraud’

16-Sep-2019 By Nicholas Robinson

There’s an argument that bad management can result in fraudulent behaviour from staff towards their employees, according to a legal expert.

Customer service masterclass

11-Sep-2019 By Nigel Huddleston

Creating a good impression will bring customers back and they may bring a friend next time but, if you get it wrong, your business is could see an exodus of custom.

Greene King bangs sector apprenticeships drum

23-Aug-2019 By Nicholas Robinson

Greene King, which is in the throes of a sale to a Hong Kong firm, is urging recent secondary school graduates to consider pursuing an apprenticeship in the hospitality trade.

Pubgoers ‘drink more because of peer pressure’

22-Aug-2019 By Emily Hawkins

Licensees have been encouraged to help pubgoers resist peer pressure to drink more than intended by an alcohol awareness organisation.

Stonegate reduces chef turnover rate by 32%

13-Aug-2019 By Emily Hawkins

Stonegate Pub Company has reduced its chef turnover by almost a third (32%) after the introduction of its back-of-house apprenticeship programme.

Apprenticeship week challenges stigma of pub careers

08-Aug-2019 By Emily Hawkins

The taboo around careers in the pub sector has been challenged by industry groups during the first hospitality apprenticeship week (5-9 August).

Island pub with 28 locals seeks managers

30-Jul-2019 By Nicholas Robinson

The owner of a pub that serves just 28 locals on a remote island, 12 miles off the coast of north Devon, is seeking a couple to work and live at the venue.

Opinion

The difference between a good and excellent operator

29-Jul-2019 By Paul Pavli

Recently I was at a conference and, after one of the presentations, the presenter was asked ‘what they thought the difference was between good and excellent operators?’