Training

Purple pound: what long-term changes can your business make to improve disabled customers' experiences?

What is Purple Tuesday?

By Emily Hawkins

Purple Tuesday – the UK’s first day focused on making shopping and dining out accessible for disabled customers – took place today (Tuesday 13 November).

Be realistic: Brewhouse & Kitchen's Kris Gumbrell says university students are saddled with high debts and little genuine job prospects

B&K work offer to politicians over 'unskilled' jibe

By Stuart Stone

Brewhouse & Kitchen (B&K) chief executive Kris Gumbrell discussed hospitality's status as 'the accidental career' after former Apprentice contestant Frances Bishop told the BBC that working behind a bar taught her more than university.

Training review: many apprentices are not receiving high-quality training, according to a cross-party report

What makes a good hospitality apprenticeship?

By Emily Hawkins

Many apprentices are not receiving high-quality training, according to a new report. The hospitality sector has welcomed calls for greater regulation of training providers.

Mental health: the Licensed Trade Charity has introduced a free scheme to help publicans to support workers

Free mental health training for publicans

By Emily Hawkins

The Licensed Trade Charity (LTC) has introduced a free training scheme to equip publicans with the ability to identify and help workers with mental health issues.

Preventive measures: wasp numbers have been on the rise this summer, but you can protect your pub with a few steps

7 things pubs can do to deter wasps

By Emily Hawkins

Wasps can create incessant buzzing, make children nervous and pose a risk to people with allergies - all things that can potentially ruin a dining experience.

Career progression: we ask business development managers Adam Sykes from Fullers (top) Anna Clissold from Admiral (middle) and Craig Nevins from Star Pubs & Bars (bottom) about their career development and training

Street smarts: BDM career progression

By Claire Churchard and Greg Pitcher

Business development managers (BDMs) play a vital role in supporting and developing pubs in a group, but the career path to success isn’t always obvious. Three top BDMs reveal how they got to where they are now

Control and stability: a wide-ranging list of factors have been blamed for the sector's low staff retention

Why is hospitality staff retention so low?

By Emily Hawkins

Unsociable working hours and low pay are among the top reasons the bar and restaurant industry struggles to retain workers, according to new research.

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