Training

'Horrendous' year: 'Lockdowns kept pulling the rug out from under the sector and, just as outlets got back on their feet, they had to shut down again,' Wagestream CEO Peter Briffett said

Winter hospitality shifts down 81% versus 2019

By Stuart Stone

The number of hospitality shifts worked in 2020 was 47% lower than 2019’s overall figure – peaking at a 97% drop during the toughest months of the sector’s shutdown.

Using the time wisely: publican Stephen Ward has been ensuring his pub is Covid-secure while it remains closed (image: Mat Fascione, Geograph)

Leicester operator helping community while closed

By Emily Hawkins

A publican in Leicester has shared his experiences of a continued shutdown after the city was placed into a ‘local lockdown’ at the start of the month, owing to high numbers of Covid-19 cases.

New normal: publicans have said staff are happy to work in face coverings despite sore ears

Face coverings 'right thing to do'

By Emily Hawkins

Publicans have shared their experiences with face masks at their sites, reporting positive reactions from customers and staff.

Staff rotas: is your glass staff full?

#unitedwestand

The future of staffing at your site

By Emily Hawkins

As reopening gets closer, you will have to look at the changing duties of staff members, how to split their shifts and whether you will have to change opening hours to suit needs.

Green light: pub employees can still receive training when they have been furloughed

#unitedwestand

Pub staff can still receive training if furloughed

By Emily Hawkins

The Government has updated its guidance for the Coronavirus Job Retention Scheme to say that pub employers can continue training their staff even if they have been furloughed.

Beat the bin: watchdog asks operators to battle food waste

Pubs to tackle £3.2bn a year food waste

By Alice Leader

A software provider for the hospitality industry is calling for operators to reduce food waste because the average value of wasted goods at every site is more than £10,000 a year.

Nitty gritty: The Compass Project’s David Paulin says hospitality needs more practical solutions

Time to put mental health words into action

By Emily Hawkins

The organiser of a project focusing on mental health in hospitality said he realised the pub sector still has a long way to go in breaking down the attached stigmas.

Staff targets: mentors and mentees will work together to help boost female progression in the business

Stonegate launches female mentoring scheme

By Nikkie Thatcher

Stonegate Pub Company has unveiled a female mentoring programme in a bid to push the representation of women in leadership roles across the group.

Stab wounds: pubs in London’s financial district are set to receive kits to control heavy bleeding

City of London pubs to be given stab kits

By Emily Hawkins

Pubs in London’s financial district are set to receive bleed control kits in response to rising knife crime in the area, police bosses have announced.

Warning: research shows certain abuse rises over festive period

Pub staff warned of increased abuse over Christmas

By Nicholas Robinson

Pub and hospitality workers have been warned to brace themselves for more customer confrontation over the festive period, after research found a significant number of consumers had witnessed abusive behaviour towards those in customer-facing roles last...

Hard stat: more than 10m people in the UK have a criminal record

Could hiring ex-offenders help tackle chef shortage?

By Nikkie Thatcher

How do you solve these problems: rehabilitating prisoners so they can rejoin society in a working capacity and an industry crying out for employees to fill huge staff shortages? Charity group Only A Pavement Away has the answers.

More than pulling pints: recruiting and retaining staff in the hospitality sector is an ongoing problem but pub companies are going above and beyond to help

Spotlight

Busting the myths around jobs in hospitality

By Nikkie Thatcher

Guest editor Simon Longbottom sets the brief for this issue’s Spotlight feature, which looks at debunking the myths surrounding jobs in the hospitality sector.

River safety: pubs are encouraged to sign up to training to help people who get into trouble in rivers around York (image: RNLI/Nathan Williams)

Pubs offered river rescue training

By Emily Hawkins

Staff at riverside pubs will be trained on how to rescue drinkers who experience trouble in the waters around York.

Stop fraud: how to prevent fraud in your business

MA500

Bad management ‘causes fraud’

By Nicholas Robinson

There’s an argument that bad management can result in fraudulent behaviour from staff towards their employees, according to a legal expert.

Gold standards: heed the lessons of great service to maintain and bring in custom

Customer service masterclass

By Nigel Huddleston

Creating a good impression will bring customers back and they may bring a friend next time but, if you get it wrong, your business is could see an exodus of custom.

Follow us

Property of the week

BERKSHIRE - RENOVATED PUB WITH FOUR LETTING BEDROOMS

- Leasehold

Village position close to Reading and Newbury Extensively renovated public house Bar, conservatory, snug and function room (80-90) Four en suite letting bedrooms Two bedroom owner/staff accommodation Part-covered trade garden...

Pub Trade Guides

View more

The Lock In Pub Podcast