Customer feedback and online reputation specialists Feed it Back and market research firm YouGov have delved into negative online reviews to identify customers’ biggest bugbears and scale the language they use to condemn them.
Heath Ball has had a busy year, not least because his Red Lion & Sun pub won the John Smith’s Great British Pub of the Year award. Here he explains the secrets of his success
Loneliness has been described as a looming public health concern. But pubs are helping fight this creeping epidemic by bringing people together with food, drink and inclusive events
Research from MCA Insight reveals that sales growth in managed, branded and franchised pubs outstrips that of branded restaurants by 0.2%, for the first time in five years.
At this particularly challenging time for anyone in business, we seem to be finding a variety of mixed experiences across the pub industry which can make it difficult for those pubs seeking investment, says Pub is the Hub's John Longden
A pub designed to look like a manor in the Hamptons is certainly unique in Liverpool. General manager Leigh Edmondson reveals how the pub has brought a little bit of the American dream to the north-west
The latest edition of the quarterly Deltic Night Index has highlighted that an increasing number of consumers don’t believe that their local nightlife is diverse enough.
As part of the first round of crowdfunding for a micropub, the profits of which will be donated to charity, the public are being given the chance to name the new Merseyside venue.
The operator of the Pandora Inn in Restronguet near Falmouth, Cornwall, has criticised the “downright mean spiritedness” of a TripAdvisor reviewer who branded the pub “rubbish”.
