A crisis can lead very quickly to bad publicity and could easily break a business if not handled in the right way, according to two public relations bosses.
Funny man Kevin Dewsbury believes there is no great science to putting on a comedy night, but advises operators to consider the basics if they want a success on their hands.
A positive image on social media matters more than ever, and one growing area of focus for operators and designers is how to make it onto customers’ Instagram grids.
The high temperatures of the 2019 Easter weekend helped push sales in pubs and bars by 5.3% but restaurants saw a 19.4% drop when compared to last Easter, new research has found.
Customers that fail to arrive after booking a table are a bugbear for operators across the hospitality trade but could charging a deposit be the answer to this problem?
Great British Pub Awards finalist the Star in the commuter belt of Godalming, near Guildford, is renowned for its cider offer and lovely garden facilities too. Licensee Andy Mounsey tells us more
Whether freehold, leasehold, tenanted or managed, operators have to keep looking at ways to get better, says Matt Slocombe of the Crown Inn in Woolhope, Herefordshire - winner of the best cider pub at the John Smith's GBPA 2018
Hot off 2018’s record-breaking summer and with hard-to-reach Gen Z-ers and Millennials favouring shareable experiences and mindful drinking, the future looks bright for operators getting creative with their outdoor space.
Those in PR and marketing know everything about the businesses they support. The people who head a company's PR departments or own their own businesses are in enviable positions. Here six women at the top of the on-trade PR game tell their stories.
