Diners who make reservations and don’t turn up are not a new issue for the trade but there are a multitude of ways operators can help overcome this issue.
Changing customer demands have given the back bar an increasingly prominent role, with a variety of new services available to provide an effective operation.
A stocktaker, a solicitor and a HR specialist explain the best ways to use the growing ‘gig economy’, which gives work to people on a temporary basis, when it comes to improving your business.
Operators could see their customers’ dwell time increase by up to an hour and a half with ChargedUp stations, designed to help people’s mobile devices stay ‘powered through the night’.
Communities with limited access to ATMs will be able to request a no-charge cashpoint under a new £1m scheme, with rural pubs highlighted as ‘ideal’ locations.
Biometrics transaction provider Fingopay’s CMO Simon Binns is hoping that offering convenience and ‘cast iron’ proof of age will help biometric payments spread throughout the on-trade.
Pubco Fuller’s has introduced a talking menu service to improve the experience of visually impaired, blind or dyslexic customers who want to order food.
