Technology

Tech acquisition: Airship CEO Dan Brookman will stay on board

Tech firm Zonal acquires Airship

By The Morning Advertiser

Tech provider Zonal has announced its purchase of Airship in a deal that includes the Airship CRM and Toggle platforms.

Paying the bills: tech is advancing so you need to be able to accept different payment methods

Promotional content

Cashing out? What the evolution of new payment methods means for operators

By Zonal

‘Cash or card?’ is far from a question of the past. However, with the desire for quick, convenient experiences high on the list of priorities for many customers visiting hospitality venues, cash is increasingly taking a back seat compared to digital payments.

Zero Carbon Forum: Mark Chapman says firms can cut carbon and save money on energy bills

Zero Carbon Forum: onus on operators to cut carbon

By Gary Lloyd

Not-for-profit eco-friendly group Zero Carbon Forum has argued the onus is on sector operators to cut their carbon footprints but they can also save on energy costs at the same time.

Cashless society: Customers shun cash for contactless payments (Getty/ monkeybusinessimages)

9 in 10 customers don’t pay with cash

By Amelie Maurice-Jones

Nearly nine in 10 consumers (89%) use cards or contactless payment all or most times they visit a pub, bar or restaurant, while new payment tech grows in popularity, according to recent research.

Spending data: Barclaycard revealed sales in pubs and bars had increased in August 2022, against last year (image: Getty/Solskin)

Pubs saw 8% sales lift in August

By Nikkie Thatcher

Sales at pubs and clubs rose by 8.4% in August, which was put down to the good weather, according to new research.

Company announcement: the acquisition builds on NielsenIQ's previous investment in CGA (image: Getty/velvelvel)

CGA acquired by NielsenIQ

By The Morning Advertiser

Global information services firm NielsenIQ has announced the acquisition of insight company CGA.

The Morning Advertiser Lock In Podcast episode 44

The Lock In Podcast

Do pubs need to improve on tech?

By Ed Bedington

Are pubs behind the curve when it comes to the digital world? Are we not embracing technology enough? The Lock In team tackle the subject with a range of guests debating everything from back of house tech, to whether customers should be allowed to google...

How can operators save money on energy bills? (Credit: Getty/PM Images)

How can pubs save money on energy bills?

By Rebecca Weller

Pubs could see a 56% increase on energy bills following last week’s announcement from energy regulator Ofgem, however, some simple changes could save licensees money in just a few months.

Couldn't believe her eyes: Licensee sees electricity bill rocket by 118%  (Credit: Gety/peepo)

Licensee sees energy bill rise by 118%

By Rebecca Weller

Licensee sees electricity bill soar to more than double, going from an average of £2,700 per month last year to £5,900 in December 2021.

The Pub of the Future: Heineken UK release new report examining key sustainability trends (Credit: Getty/Jacobs Stock Photography Ltd)

Heineken UK releases new sustainability report

By Rebecca Weller

Heineken UK has released a new report examining three key sustainability trends shaping the hospitality industry: innovation in infrastructure, environmentally friendly experiences, and serving up a sustainable offering.

Reciprocal relationship: online training offers skills to your staff that will help your business

FEATURE

Feature: Get the right staff and let tech help you win in business

By Gary Lloyd

We all know that if we want to make money in our pubs, we need customers to buy drinks and food but there are many aspects needed to enable that to happen from having the right staff to do the right things through to back-office tech to help make the...

Incentivising staff: Amersham pub operator rewards employees with 'Koda' cryptocurrency (Credit: Getty/cihatatceken)

Vote now: Should pubs use cryptocurrency?

By Rebecca Weller

Since the start of the pandemic, many pubs have adopted a cashless approach, but could this lead onto a future where cryptocurrency is widely used? This is certainly the case according to one licensee in Amersham, Buckinghamshire.

Digital revolution: Virtual spaces are here to stay (Getty/ Nikolay Evsyukov)

Virtual spaces key to high-end venues

By Amelie Maurice-Jones

Virtual spaces are here to stay, with high end venues using them to unite customers safely, increase revenue and engage with a global audience, operators have said.

On the house: Operators of London bars explain why they are giving away free drinks (Getty/ Sol Stock)

Why are London bars giving out free drinks?

By Amelie Maurice-Jones

Bars across London are giving away free drinks in a bid to increase footfall through drawing in customers who wouldn’t otherwise visit the pub.

Put an end to no-shows: unfulfilled bookings costs the sector £17.6bn per year (credit: Getty/StockRocket)

5 ways to help prevent no-shows this Christmas

By Olivia FitzGerald, Zonal chief sales and marketing officer

Technology provider Zonal has offered tips on how to ensure customers who have made bookings to drink and dine at your pub don't disappoint you by failing to show.

'Instagrammable': Be a voice, not an echo (Credit: Getty / villagemoon)

How to make your pub more 'Instagrammable'

By Rebecca Weller

Social media has always been an important tool for the hospitality sector but following several lockdowns and the nation getting used to the ‘new normal’, a strong social media presence is more important than ever.

Social hub: phone-bans promote conversation and interaction (Getty/ Riou)

Phones kill conversation say micropub owners

By Amelie Maurice-Jones

UK micropub owners said that phones “kill” conversation and show a “lack of respect”, while pub phone-bans help promote social interaction after lockdown-induced isolation.

Get online: digital reputation plays a central role in the customer journey (Credit: Getty Images / MoMo Productions)

Consumers increasingly use digital tools to choose a venue

By Michelle Perrett

Digital reputation plays a central role in the customer journey for out-of-home leisure activities such as eating and drinking at pubs and bars, an exclusive study by CGA commissioned in partnership with Reputation, the reputation experience management...

Service survey: research into tipping and card payments has found consumers habits have changed since the pandemic (image: Getty/RealPeopleGroup)

Is cashless culture 'killing tips'?

By Nikkie Thatcher

More than a third of Brits won't tip when paying on a card because they are unsure if it will go to the right person, a new report has found.

Tech change: many businesses introduced order-at-table apps amid the pandemic

Time at the bar?

By David Hillier

The scrum at the bar is as much a British rite of passage for the cash-waving customer as it is for the freshly trained recruit charged with marshalling a four-deep crowd.

Continuous innovation: ‘The work we’re doing now will help your pub run smarter in the future,’ Richard Stephens, head of technical services at Heineken UK says (Image: herraez/Getty Images)

In association with Heineken

Tech to play ‘even bigger’ role in pubs of the future

By The Morning Advertiser

Understanding data and predictive technology have been highlighted by Heineken as two ‘smart-tech’ trends to look out for in pubs, according to the beer giant’s Pub of the Future report.

Future-proofing: 'The post-pandemic pub experience is markedly different to what we’ve historically been used to, with businesses having to dramatically change the way they operate'

Content provided by Flipdish

Future-proofing your pub as restrictions begin to lift

By Fionn Hart, UK country manager at Flipdish

As Boris announced the return of indoor dining from 17 May, the industry breathed a sigh of relief as pubs and bars were finally able to welcome customers over the threshold after a tumultuous year of lockdowns.

More insight, less noise: more data isn’t necessarily better, as it is getting harder to comprehend and to organise it in a meaningful way

Content provided by HGEM

Making the most of guest experience data

By HGEM

There is a vast amount of customer experience data available to operators nowadays, and it is expected to increase exponentially in the future, as technology advances.

The Morning Advertiser Lock In podcast episode 20

The Lock In Podcast

The Lock In Podcast: Shape of things to come

By Ed Bedington

The podcast team look towards the future of the pub and bar trade, and discuss, with special guests Stosi Madi from the Parkers Arms and Clement Ogbonnaya of the Prince of Peckham, how the pandemic crisis is likely to shape operations as we move out of...

Decrease stress, increase revenue: 'Using old school processes pen and paper just can’t handle the complexities of booking in a Covid environment,' Access' Lorna Wilcox explains

In association with Access Hospitality

Rigid booking systems ‘just don’t cut it for a lot of venues nowadays’

By The Morning Advertiser

As operators navigate the Government’s lockdown roadmap, The Morning Advertiser looks at how booking systems can adapt to cater for larger – and increasingly demanding – consumer groups through Covid-secure measures and beyond.

Get involved: post your questions in the comment section (image: Getty/sdecoret)

In association with Heineken

The Pub Hub – your questions answered

By MA editorial

The Morning Advertiser and Heineken have teamed up to answer your questions around current coronavirus legislation, finances, reopening and more.

Pub of the Future: The Morning Advertiser's technology hub

Special report

Pub of the Future: How technology can save your business money

By The Morning Advertiser

Technology for pubs has advanced light-years in recent time, but arguably pubs themselves haven’t taken up much of the new tech. That's all changing though, so read on to find out what's new and how the right tech can benefit your business....

Best table ordering apps for pubs

Sponsored content

12 Apps of Christmas

By The Morning Advertiser

Christmas is coming and the pub sector is inundated with restrictions but hopefully technology can provide some of the solutions to allow operators to make the most of whatever opportunities they’ve got.

How to sell food during lockdown with Too Good To Go

Content provided by Too Good To Go

How Too Good To Go can help you with excess stock

By Too Good To Go

If your business is due to close or change its operating patterns on Thursday and you are looking for an easy way to sell your surplus stock, sign up to the Too Good To Go app.

Follow us

Property of the week

BERKSHIRE - RENOVATED PUB WITH FOUR LETTING BEDROOMS

- Leasehold

Village position close to Reading and Newbury Extensively renovated public house Bar, conservatory, snug and function room (80-90) Four en suite letting bedrooms Two bedroom owner/staff accommodation Part-covered trade garden...

Pub Trade Guides

View more

The Lock In Pub Podcast