Technology

Robot Wars judge: ‘Bots will serve pints soon’

25-Jul-2016 By Nicholas Robinson

Robots will pull and serve pints behind UK bars sooner than operators think, according to Noel Sharkey, professor of artificial intelligence and robotics at Sheffield University.

Trends

Bar reaps rewards from Pokémon Go

18-Jul-2016 By Nikkie Sutton

Maxwell’s Bar & Grill in Covent Garden, central London, has reported a 26% increase in customers after their first week of trading as a PokéStop.

Technology

What new technology are we going to start seeing in pubs?

13-Jul-2016 By Nigel Huddleston

Last month saw the ninth anniversary of the iPhone, the game-changer that transformed the humble mobile phone into a family photo album, record collection, video library, shopping mall, game centre and mind-blowing universal information resource.

The Big Interview: Oakman Inns founder Peter Borg-Neal

23-May-2016 By Oli Gross

Peter Borg-Neal is different to many pubco chief executives, having worked in just about every role in the business. Oli Gross finds out more about him.

Operators

Robinson's launches buying club to help licensees with energy bills

09-May-2016 By James Evison

Northern operator Robinsons Brewery has partnered with utility management firm UB Services to assist its licensees with rising costs of annual utility bills.

Peach pubs

Staff competing on sales in analytics system boost pubco's trade by 24%

20-Apr-2016 By Oli Gross

A business analytics system which encourages staff to compete on product sales has led to a 24% increase in a pubco’s trade.

NLW

PMA survey: Only 20% see the new national living wage as positive

30-Mar-2016 By Mike Berry

Only one fifth of licensees think the new national living wage (NLW) is a positive development for the pub trade, an exclusive poll of Publican’s Morning Advertiser (PMA) readers has revealed.

Advice

How to deal with the National Living Wage

29-Mar-2016 By Mike Berry

Comment and advice from licensees, multiple operators and pubcos on how best to deal with the National Living Wage.

Legislation

Top tips for licensees on dealing with the National Living Wage

29-Mar-2016 By PMA

How to deal with the introduction of the National Living Wage and make it work successfully for your business.

Analysis

The National Living Wage: How is it going to impact pubs?

29-Mar-2016 By Mike Berry

The new National Living Wage (NLW) comes into force on 1 April and for many licensees will be as welcome as a bad prank on April Fool’s Day.

Technology

Beds and Bars partners with Zonal across Europe

09-Mar-2016 By MCA

Pan-European hostel and bar operator Beds and Bars has partnered with Zonal Retail Data Systems.

#DigiPubs

Google: Last orders for pubs' digital marketing struggles

08-Mar-2016 By Shane Nolan, Google

Digital marketing doesn’t have to be difficult and costly as Shane Nolan, director UK & Ireland SMB at Google, explains.

Events

Exciting new trade show - The Bar & Pub Show - launches

02-Mar-2016 By Mike Berry

A new event dedicated to the bar and pub sector will run alongside this year's Restaurant Show at Olympia bringing together the best suppliers in the business with top operators that are transforming the UK’s on-trade.

#DigiPubs

How your business can make the most of technology

29-Feb-2016 By Michelle Perrett

Whether you consider technology an advancement or a hindrance in the pub, Michelle Perrett discovers why it is here to stay and how your business can get real benefits from it.

#DigiPubs

Targeting the social media scene

11-Feb-2016 By James Evison

How to effectively use social media to promote your venue is often seen as the trickiest aspect of marketing. The Publican’s Morning Advertiser (PMA) web editor James Evison takes a look at some fresh and creative examples of how best to approach these...

Technology

Crowdfunding: How beer and pubs are getting involved

09-Feb-2016 By Pete Brown

With operators in the world of beer and pubs starting to experiment with crowdfunding on significant levels, Pete Brown looks at the various models in common usage.

Technology

Toby Carvery launches customer loyalty app

05-Feb-2016 By James Evison

Toby Carvery has just launched a new app to offer multi-tier rewards to its customers with the aim of increasing customer loyalty.

Technology

Stonegate wins award for use of digital media

05-Feb-2016 By James Evison

Stonegate has won an HR award for its use of digital and social media - the third year in a row it has been honoured.

Technology

Zonal reports record sales and profit growth

29-Jan-2016 By MC Allegra FS

Zonal, the Electronic Point of Sale (EPoS) provider to the hospitality industry, has reported record sales and profit growth for the year to 30 June.

Technology

TripAdvisor launches Windows app

27-Jan-2016 By Oli Gross

TripAdvisor has launched an app that will assist potential customers to browse reviews and book visits while out and about on their smartphones.

Training

CPL tells its customers 'it's good to talk'

21-Jan-2016 By Mike Berry

CPL Training is to start offering customers lower prices to book by phone than online.

M&C Allegra

Contactless payments up 92% since September

05-Jan-2016 By Oli Gross

Contactless spending has almost doubled in pubs and bars since the contactless limit rose from £20 to £30 in September, according to Barclaycard research.

Technology

Pub where 'you can download a film quicker than pull a pint'

15-Dec-2015 By James Evison

A pub has been dubbed 'the best connected' pub in the UK as it takes longer to pull a pint of Guinness than download a full length HD film.

Global Payments

Anger as card machines crash on one of the trade's busiest nights

14-Dec-2015 By Emily Sutherland

Publicans have vented their frustration after payment system Global Payments crashed on one of the industry’s biggest trading nights.

Research

Exclusive: Almost 60% of adults eating out in pubs once a month

03-Dec-2015 By Chris Wisson

The PMA has partnered with market researcher Mintel to provide insight from its new leisure tracker, which covers pub visiting habits. Senior analyst Chris Wisson reveals more.

#DigiPubs

Deltic launches huge data capture project

30-Nov-2015 By MC Allegra FS

The Deltic Group, the 58-strong nightclub group, is to employ an analyst and psychologist to help it mine data on its customers in a similar way to retail giants Amazon or Tesco.

Training

How online tools are changing training of pub staff

27-Nov-2015 By Nigel Huddleston

Nigel Huddleston looks at how new online packages and innovative apps are transforming training and career development of pub staff, helping encourage long-term careers in hospitality.

How to...use Facebook, engaging content and other social channels

26-Nov-2015 By Claire Jerrold, digital and social media manager, Heineken UK

The Publican's Morning Advertiser's #DigiPubs commercial partner, Heineken, addresses some of the issues discovered in the survey.

#DigiPubs Special

How EPoS technology can change your pub

26-Nov-2015 By Nigel Huddleston

The Publican's Morning Advertiser looks at two key issues around EPoS systems - and how they can revolutionise your venue.

#DigiPubs special

Editorial: The digital battle is one you must win

26-Nov-2015 By Mike Berry

By no means do I consider myself a technophobe but, admittedly, I’m some way from being a ‘digital native’ — the phrase coined for the younger generation born or brought up during the internet age.

#DigiPubs special

Analogue licensees unfit for digital age

26-Nov-2015 By James Evison

Licensees are struggling to make the most of new digital opportunities, an exclusive survey by the Publican’s Morning Advertiser has found.

#DigiPubs special

How contactless payment can help pubs

20-Nov-2015 By Fiona McLelland

It’s here and it’s not going away in a hurry. Yes contactless payment has truly arrived — and pubs need to climb aboard the bandwagon or risk getting trampled in the rush.

Gallery

The Christmas gadget guide for pub chefs

19-Nov-2015 By Daniel Woolfson

In theory, a truly talented chef should be able to produce outstanding meals with just a frying pan, a spatula, a sharp knife and the right ingredients. Cooking isn’t about kit, it’s about skill. But that doesn’t mean chefs shouldn’t treat themselves...

Digital trends: Are you plugged-in to customers needs?

10-Nov-2015 By Heineken Digital Survey

The digital world is driving people into - and out of - pubs across the country. Are you ensuring that their technological needs are being met when they enter your venue? The Publican's Morning Advertiser reports.

Technology

CPL Online launches app for employee learning and communications

03-Nov-2015 By James Evison

The 700,000 client employees already using CPL Online’s console now have access via smart phones and tablets thanks to CPL’s free to download console app, launched yesterday (Monday 2 November 2015).

Future Pub

Pub of the Future: Marston's completes first phase of project

27-Oct-2015 By Ruth Williams, M&C Allegra

Marston’s has completed its year-long project to find out how to attract young people as regular pub goers and has said the results of the panel will be incorporated into its pubs.

Hot drinks

Hotting up: winter alternatives to coffee

19-Oct-2015 By Noli Dinkovski

The temperature is dipping, collars are being turned up and customers are looking for something to warm the cockles of the hearts. The answer, says Noli Dinkovski, is a diverse coffee offer that is adaptable to the seasons.

Technology

TripAdvisor launches free analytics dashboard

19-Oct-2015 By James Evison

The Review Performance report offers new data to help registered businesses on TripAdvisor.

Legal advice

#DigiPubs: Social media - it's time to reach out to the masses

16-Oct-2015 By Poppleston Allen

As I’m sure you are well aware, the use of social media has exploded. To put this into context, the three most popular social networks — Facebook, Instagram and Twitter — have a combined UK user base of 59 million people*.

Is Big Brother watching you?

08-Oct-2015 By Ed Bedington

Big brother is watching — beware that friendly stranger at the bar chatting to your customers, he could land you in some serious trouble!

Technology

Orderella and quiz specialists team up for Pub Quiz Day

07-Oct-2015 By James Evison

Mobile ordering app Orderella has teamed up with quiz event specialists MyBigIQ to announce applications are open for pubs to take part in the UK’s first National Pub Quiz Day on 1 December.

Technology

Computer safety: don't bury your head in the sand

01-Oct-2015 By Adam Bernstein

Computers are kings in the modern era but using any kind of equipment that can connect to the internet comes with a threat to security that could cost you dearly. Adam Bernstein investigates.

Technology

Top 10 tips for operators to safeguard your money

28-Sep-2015 By Neil Westwater

Director of Polaris-Solutions, Neil Westwater, provides his tips for operators on how to utilise technology to effectively safeguard your money.

Smartphone use can stop diners fully appreciating meals, says new study

28-Sep-2015 By Daniel Woolfson

Using smartphones at the table can desensitise diners and stop them from fully appreciating food when eating out, according to new research by Digital Blonde.

Technology

Carlsberg app sold to London tech entrepreneur

23-Sep-2015 By James Evison

Carlsberg has sold its social nightlife app, Crowdit, to London-based entrepreneur Sam Amrani.

Pub launches Twitter mission to reunite lost phone with its owner

23-Sep-2015 By Emily Sutherland

Licensees have been urged to embrace social media-but one Chiswick pub has taken it a step further and launched an online mission to reunite a lost phone with its rightful owner via Twitter.

Publicans amongst least likely to have jobs taken by robots, claims research

18-Sep-2015 By Daniel Woolfson

Publicans and licensed premises managers are amongst the jobs least likely to be automated – given to robots – in the next 20 years, according to data from Oxford University.

Technology

Taking the pain out with Flypay

18-Sep-2015 By James Evison

Following a £7m investment from Time Out, PMA caught up with Tom Weaver, the CEO of UK start-up, Flypay, to discover what the app can do for pubs.

Technology

The future is social media - and you have to be on it

08-Sep-2015 By James Evison

Would you let someone stand outside your pub with a loudspeaker, telling the world how awful it is? Many pubs have an online presence, but just having a pretty website won't cut the mustard in 2015.