Vocal minority: pubs have said the majority of customers have been guidance-compliant and respectful


‘Difficult customers a minority’

By Emily Hawkins

Since reopening, many pub operators have taken to social media to lament experiences of customers being rude to pub staff or leaving unreasonable reviews online.

Warning: research shows certain abuse rises over festive period

Pub staff warned of increased abuse over Christmas

By Nicholas Robinson

Pub and hospitality workers have been warned to brace themselves for more customer confrontation over the festive period, after research found a significant number of consumers had witnessed abusive behaviour towards those in customer-facing roles last...

Pubs employees violence

Legal checklist: Violence at work

By Pat Perry

Violence at work is very much a health and safety issue. If your employees are in danger of experiencing violence whilst at work, you have a duty of care as their employer to reduce the risks as far as is reasonably practicable. Our guide details the...

Police: alleged abuse of power

BBPA bid to ease pub closure 'abuse'

By Gurjit Degun

The British Beer & Pub Association (BBPA) is to meet authorities in Yorkshire in a bid to ease tensions between police and licensees over an alleged "abuse" of power relating to closure orders.

Police applied for Jackson's DBO

Hull pub ban issued under new DBO powers

By Lesley Foottit

A Humberside man has been given a two-year region-wide pub ban by magistrates under new powers introduced last year. Thomas Clifford Jackson of...

Court not Caution: council is echoing aims of Pubwatch campaign to protect staff

Council campaigns to protect pub staff

By John Harrington

Councils and health and safety officials in the Midlands have launched a campaign to protect pub staff from verbal and physical attacks at work....