Abuse

Analysis

‘Difficult customers a minority’

04-Sep-2020 By Emily Hawkins

Since reopening, many pub operators have taken to social media to lament experiences of customers being rude to pub staff or leaving unreasonable reviews online.

Pub staff warned of increased abuse over Christmas

15-Nov-2019 By Nicholas Robinson

Pub and hospitality workers have been warned to brace themselves for more customer confrontation over the festive period, after research found a significant number of consumers had witnessed abusive behaviour towards those in customer-facing roles last...

Smirnoff stands against LGBTQ+ hate with #chooselove campaign

05-Jun-2017 By Nikkie Sutton

Hate against the LGBTQ+ community is something vodka brand Smirnoff wants to shine a spotlight on through its new campaign #chooselove.

Drinkaware

Drinkaware teams up with UNILAD to tackle 'booze-fuelled sexual harassment'

16-Sep-2016 By Nikkie Sutton

Alcohol education charity Drinkaware and online millennial site UNILAD have joined forces in a bid to tackle alcohol-related sexual harassment during Freshers' Week.

Barmaid racially abused at railway station pub

25-May-2016 By Nikkie Sutton

A barmaid in a London pub was victim to verbal assault with racially motivated comments on Saturday 16 April.

Advice

Staff abuse: How pubs react to racism, rants and rowdiness

18-Nov-2015 By Oli Gross

Abuse to pub staff can come in many forms, and whether verbal or physical it can have a damaging impact on employees’ lives and a licensee’s business.

Legal checklist: Violence at work

05-Aug-2013 By Pat Perry

Violence at work is very much a health and safety issue. If your employees are in danger of experiencing violence whilst at work, you have a duty of care as their employer to reduce the risks as far as is reasonably practicable. Our guide details the...

BBPA bid to ease pub closure 'abuse'

24-Jun-2011 By Gurjit Degun

The British Beer & Pub Association (BBPA) is to meet authorities in Yorkshire in a bid to ease tensions between police and licensees over an alleged "abuse" of power relating to closure orders.

Robert Sayles: Have you been bullied?

12-Jan-2011 By Robert Sayles Robert

Do you ever hark back to your school days? Afternoon tea on a Wednesday was always the highlight for me. In year one my duties were clearly mapped...

Hull pub ban issued under new DBO powers

17-May-2010 By Lesley Foottit

A Humberside man has been given a two-year region-wide pub ban by magistrates under new powers introduced last year. Thomas Clifford Jackson of...

Council campaigns to protect pub staff

07-Aug-2009 By John Harrington

Councils and health and safety officials in the Midlands have launched a campaign to protect pub staff from verbal and physical attacks at work....

Legal advice: What happens if a customer harasses your staff?

11-Apr-2008

Most responsible employers would want to protect their staff from any harassment from customers but recent changes in the law have made it even more...

Hello gorgeous: not any more sir!

10-Apr-2008 By Joe Lutrario joe.lutrario@william-reed.co.uk

New rules could ban banter at the bar New laws may make banter with the barmaid a thing of the past. Licensees who allow sexist jokes — or even...

Barmaid banter a thing of past

02-Apr-2008 By Joe Lutrario

New discrimination laws could spell the end for banter with barmaids

Legal advice: Workplace bullying

07-Feb-2008

WHAT ARE the responsibilities of the employer with regard to employees being bullied or harassed? In the past decade there have been numerous reports...

Security Focus: A new era for CCTV

09-Nov-2007

There is now little excuse for pubs and bars not to have CCTV systems that are of a high enough quality not only to deter violent and anti-social...

Chris Maclean: When 'sir' doesn't mean 'sir'

16-Aug-2007 By Chris Maclean

This afternoon I was accused of being obsequious. I had to check in my dictionary: n. obedient, dutiful, servile, fawning. Excessively eager to...

Back to basics: don't be caught out serving underage drinkers

25-Mar-2007

As The Publican.com exclusively reported last week pubs are to face a crackdown on underage sales from Easter.Under a new 'three-strikes-and-out'...

Legal advice: Sky high

29-Sep-2005

Are the days of watching your team play at the local numbered?By James Nguyen of thePublican.com's team of legal experts from London solicitors...

Hunt protests hit rural pubs

22-Jan-2002

Rural pubs, many of which are already struggling because of last year's foot-and-mouth disease outbreak, are facing a new battle in the shape of hunt...