By Lorraine Copes, CEO of Be Inclusive Hospitality
Our industry has all the essential ingredients to stand as the beacon of inclusivity and opportunity – becoming the industry of choice where individuals from diverse backgrounds can develop and flourish in their careers.
Where have all the guides gone? That is my question and I am not referring to the helpful folk who talk us around a stately home or indeed the younger version who help the community, collect badges and, in my experience, bake rather nice cakes for charity.
The majority of pubs allow non-paying guests to use their toilet but urge customers to ask permission first and consider charity donations in lieu of a purchase, adding hospitality venues are “public houses not public conveniences”.