Technology

Service survey: research into tipping and card payments has found consumers habits have changed since the pandemic (image: Getty/RealPeopleGroup)

Is cashless culture 'killing tips'?

By Nikkie Thatcher

More than a third of Brits won't tip when paying on a card because they are unsure if it will go to the right person, a new report has found.

Tech change: many businesses introduced order-at-table apps amid the pandemic

Time at the bar?

By David Hillier

The scrum at the bar is as much a British rite of passage for the cash-waving customer as it is for the freshly trained recruit charged with marshalling a four-deep crowd.

Continuous innovation: ‘The work we’re doing now will help your pub run smarter in the future,’ Richard Stephens, head of technical services at Heineken UK says (Image: herraez/Getty Images)

In association with Heineken

Tech to play ‘even bigger’ role in pubs of the future

By The Morning Advertiser

Understanding data and predictive technology have been highlighted by Heineken as two ‘smart-tech’ trends to look out for in pubs, according to the beer giant’s Pub of the Future report.

Future-proofing: 'The post-pandemic pub experience is markedly different to what we’ve historically been used to, with businesses having to dramatically change the way they operate'

Content provided by Flipdish

Future-proofing your pub as restrictions begin to lift

By Fionn Hart, UK country manager at Flipdish

As Boris announced the return of indoor dining from 17 May, the industry breathed a sigh of relief as pubs and bars were finally able to welcome customers over the threshold after a tumultuous year of lockdowns.

More insight, less noise: more data isn’t necessarily better, as it is getting harder to comprehend and to organise it in a meaningful way

Content provided by HGEM

Making the most of guest experience data

By HGEM

There is a vast amount of customer experience data available to operators nowadays, and it is expected to increase exponentially in the future, as technology advances.

The Morning Advertiser Lock In podcast episode 20

The Lock In Podcast

The Lock In Podcast: Shape of things to come

By Ed Bedington

The podcast team look towards the future of the pub and bar trade, and discuss, with special guests Stosi Madi from the Parkers Arms and Clement Ogbonnaya of the Prince of Peckham, how the pandemic crisis is likely to shape operations as we move out of...

Decrease stress, increase revenue: 'Using old school processes pen and paper just can’t handle the complexities of booking in a Covid environment,' Access' Lorna Wilcox explains

In association with Access Hospitality

Rigid booking systems ‘just don’t cut it for a lot of venues nowadays’

By The Morning Advertiser

As operators navigate the Government’s lockdown roadmap, The Morning Advertiser looks at how booking systems can adapt to cater for larger – and increasingly demanding – consumer groups through Covid-secure measures and beyond.

Get involved: post your questions in the comment section (image: Getty/sdecoret)

In association with Heineken

The Pub Hub – your questions answered

By MA editorial

The Morning Advertiser and Heineken have teamed up to answer your questions around current coronavirus legislation, finances, reopening and more.

Pub of the Future: The Morning Advertiser's technology hub

Special report

Pub of the Future: How technology can save your business money

By The Morning Advertiser

Technology for pubs has advanced light-years in recent time, but arguably pubs themselves haven’t taken up much of the new tech. That's all changing though, so read on to find out what's new and how the right tech can benefit your business....

Best table ordering apps for pubs

Sponsored content

12 Apps of Christmas

By The Morning Advertiser

Christmas is coming and the pub sector is inundated with restrictions but hopefully technology can provide some of the solutions to allow operators to make the most of whatever opportunities they’ve got.

How to sell food during lockdown with Too Good To Go

Content provided by Too Good To Go

How Too Good To Go can help you with excess stock

By Too Good To Go

If your business is due to close or change its operating patterns on Thursday and you are looking for an easy way to sell your surplus stock, sign up to the Too Good To Go app.

Increase for trade: consumer spending in the pub sector rose for the first time since February, research has uncovered

Spending in pubs up for first time since before lockdown

By Nikkie Thatcher

Consumer spending in pubs and bars saw a 9% rise – the first increase for the sector since February, with 44% of pubgoers feeling less cautious about visiting the on-trade now than in August (50%), new research has found.

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