Business Plan


A business plan is no good if it’s not used

By Paul Pavli

In my role I visit hundreds of pubs every year and one question I always ask the business owner is: “What are you trying to achieve in your pub — what goals do you have for your business and how will you know how you are doing?”

Capture customers — and don’t let them go

Capture customers — and don’t let them go

By Phil Davison

Leaving your customers in charge of your relationship is a recipe for disaster. Your customers are certainly not as motivated as you are to make your pub successful, so if you want to see your profits grow you need to put yourself in the driving seat.

Supermarkets: alcohol sold cheaply

Below cost ban on alcohol by May 2012

By Ewan Turney

A ban on the below cost sale of alcohol could come into effect by May 2012, the Government has said. In its Business Plan for 2011-15, the Home...

Charity: Britain's pub trade has got talent

Celebrating the pub trade's finest

By The PMA Team

The winners of the Great British Pub Awards are shining examples of what can be achieved with hard work and dedication, says The PMA Team.