To help hospitality brands understand guest expectations, Reputation have produced a report analysing thousands of guest reviews on Google across more than 7,200 pubs and restaurants. They also listened to thousands of social media conversations to identify points of interest and concerns for hospitality operators.
- What matters most to guests in 2022
- What guests are saying online about their dining and drinking experiences
- How operators are responding to guest reviews on Google
- How brands can optimise their digital estate to drive loyalty and win new customers