From Monday 3 August to Sunday 6 September, customers have checked in using a QR code as they enter a site or throughout the pub at various points. Alternatively, customers are given the choice to fill out a form upon entry.
JDW asks one customer per group to register with that person stating how many people are in their group. The pub company said on average, there are three customers per group.
Chairman Tim Martin said: “As the weeks have gone by, trade and registrations have increased. There were approximately 1.5m registrations in the past seven days."
Martin added: “Since there are three customers per group, approximately 4.5m visitors to our pubs are contactable through the track and trace system for last week."
“People are intelligent and if you explain a system that’s for their own good and for the good of family, friends and the public generally, they will cooperate.”
Prior to opening its doors after the enforced closure, the group said it was investing £11m to help ensure customer and staff safety amid reopening.
Hygiene measures include:
- Screens at the till point
- Screens to create seating areas where it is not possible to separate tables to social distancing requirements
- Gloves, masks and protective eye wear are available for staff (employees are able to elect whether they wear them or not, subject to Government guidelines)
- There is an average of 10 hand sanitiser dispensers around the pub, including at the entrance for customers and staff to use
- Every member of staff needs to complete and sign a daily health assessment questionnaire to confirm they are fit to work, including having their temperature taking using a digital thermometer
- Dedicated staff monitors the pub at all times in order to maintain social distancing standards and a member of staff are on the door at peak times
- A separate entrance and exit where possible at the pubs
- Customer entry and exit are marked out by floor stickers and/or barriers and is clear printed information providing guidance for customers as they enter
- Each pub has a member of staff working full time (two or more staff per pub to cover all opening hours) to sanitise all the contact points during opening hours including door handles, allergen information screens, card payment machines and hand rails
- Customers are asked to use the JDW order and pay app where possible or, pay at the bar using a credit or debit card and contactless, although cash will also be accepted
- Staff hand over all drinks holding the base of the glass and, when ordered by the app, they are delivered to the table on a tray and placed on the table using the base of the glass
- Food is delivered to the table by a member of floor staff
- Usual opening hours remain the same (on average, this is 8am until 12midnight Sunday to Thursday and 8am to 1am Friday and Saturday)
- All staff receive full training and briefing on the new way of running the pubs