Welsh Brewery Tiny Rebel has criticised a ruling by the Independent Complaints Panel of The Portman Group, which found its cans of Cwtch to be in breach of its Code of Practice.
I was fortunate enough to enjoy a fantastic customer service experience recently. In fact it was so good, I can’t stop telling everyone about it and now I’m about to tell you too…
I was fortunate enough to enjoy a fantastic customer service experience recently. In fact it was so good, I can't stop telling everyone about it and now I'm about to tell you too…
Restrictions to a pub’s opening hours can have huge consequences - shutting early to appease neighbours can devastate takings, and restricting garden hours can be off-putting for smokers or customers hoping to sit outside. But do councils strike a fair...
Following TripAdvisor's advice for managers to respond to reviews they feel are unfair, the PMA looks at the different tactics licensees use to argue their case.
Diageo has been criticised by the Advertising Standards agency for an advert featuring an animated parrot, which was judged to have a strong appeal to children.
Punch has been found in breach of its code of practice at its first case though the Pubs Independent Conciliation and Arbitration Service (PICA-Service).
The Government’s response to the controversial Business, Innovation & Skills Committee (BISC) report into the pubco-tenant relationship last week revealed that it would not introduce a statutory code of practice overseen by an adjudicator.
If your staff can deal with complaints as soon as they arise, then you should be able to send your customers away as happy advocates of your business, Phil Mellows reports.
A pub has just re-opened its doors to the public but only after being accused of having a racist name by a neighbour. Lucy and Mark Barron-Reid were...
A publican threatened with a licence review after complaints from a nearby Travelodge has agreed to conduct a noise survey and temporarily suspend DJ...
Nearly 3,000 people have thrown their support behind a popular music pub threatened with a licence review after noise complaints from a newly-opened...
Controversial Scottish microbrewer BrewDog has revealed it has lodged a complaint with drinks watchdog the Portman Group about one of its own beers -...
A licensee couple who rely heavily on income from gigs are planning to quit their pub after a council clampdown - based on just one complaint from a...
A recent issue of Which? magazine offered readers a guide to complaining in pubs and restaurants.Most pubs would probably argue that customers don't...
By John Harrington john.harrington@william-reed.co.u
Only 30% of licensees would get protection Fewer than one in three licensees would qualify for energy protection under current plans for a new scheme...
Saturday's trip to the rugby was bound to be a messy affair and it was with some foresight that I took the opportunity to grab a decent breakfast in...
A soft toy gift pack containing alcohol has been removed from sale after breaching The Portman Group's Code of Practice on the Naming, Packaging and...
Fraudulent claims against licensed premises are on the rise. Cases of people slipping, tripping and falling are becoming more common but an alarming...
Now that the Licensing Act has been in for a few months you could find yourself facing a review prodecure.By Piers Warne of thePublican.com's team of...
Provence under fire for high-rents policy and lack of support for licensees by The PMA Team Some country pubs are closing down because licensees are...
A Carlisle pub landlord has won his extended opening hours after police supported the pub against complaints from local residents.Ron Wood, licensee...
A leading licensing lawyer has warned licensees to "love thy neighbour" or face the consequences.Alan Kefford, managing partner of Norwich solicitors...
Friars Gate, WarringtonLocated in the Heart of the Town Centre Nightclub Circuit6AM Licence on Friday & SaturdayClose Proximity to UniversitySeparate Floors AvailablePotential to Split Subject...
