Customers

Pubco power: customers will not be able to charge their phones behind the bar of JDW pubs

Would you let customers charge their phones behind the bar?

By Nikkie Sutton

Following national reports that JD Wetherspoon (JDW) has banned customers from charging their phones behind the bar of its pubs, The Morning Advertiser spoke with licensees about their policies on the issue.

Technology can help businesses boost revenue

Top tips to boost customer loyalty schemes

By Sara Hussein

Pubs have lagged behind when it comes to understanding customer loyalty in the past. But with technology, smartphones and personalised rewards they can tap into new and exciting opportunities for their businesses.

Make sure you see your business as a customer would and ensure customers get a good view of the match

Summer of Sport

Becoming the fans' venue of choice this summer

By Michelle Perrett

Whatever type of sport you are planning to show at your pub, making sure you are prepared — like our sportsmen and women — is essential. Whether you need to get the internal layout right, make use of that neglected function room, or focus on keeping customers...

Davison: value your customers

Pub customers… who needs them?

By Phil Davison

Customers are the lifeblood of our pubs and we need to communicate and stay in touch with them, says Phil Davison.

Sheps: researching customer needs

The trade's route to real quality

By Isaac Sheps

I often get asked what I am a Dr of. Well, I have a PhD in economics. But my real area of professional focus and interest over the years has been in...

A class act

A class act

The fine art of theatre cooking presents dining out as an interactive spectacle. Simon Knott joins in

Barboxing clever

Barboxing clever

Online ordering service barbox.com quadrupled its business in just four years. MD Duncan Malyon explains why more pubs are joining its online revolution