Tripadvisor

Legal knowledge: Jonathan Greatorex wants TripAdvisor to take down untrue reviews

How to remove malicious TripAdvisor reviews

By James Beeson

It’s every licensee’s worst nightmare. A wholly untrue and malicious review, posted on the internet on a website that refuses to take it down.

Marketing tool: the pros and cons of TripAdvisor

What pubs think of TripAdvisor as platform grows ever larger

By Georgina Townshend

Love it or hate it, you can’t deny the power of TripAdvisor. The site recently hit the impressive milestone of 500 million comments last month and data released by the site shows that it now receives 290 pieces of user-generated content every minute of...

Scathing: many operators have responded to reviewers with cutting comments

Some of the 'best' TripAdvisor responses from pubs

By Nikkie Sutton

TripAdvisor has come under fire many times from the hospitality industry and operators have previously blamed the review site for staff resignations, sleepless nights and police intervention. Here we look at some of the responses pubs have given to irate...

Bad experience: Licensees 'abdicate' TripAdvisor

TripAdvisor

TripAdvisor ‘a sad, desolate place’ says licensee

By Nicholas Robinson

The Queen Vic, Rottingdean, East Sussex, has refused to deal with TripAdvisor any longer after it claimed the platform encourages trolling, bullying and is “too emotionally draining”.

TripAdvisor: point of contention for countless operators

OPINION

TripAdvisor: who gives a hoot?

By Daniel Woolfson

TripAdvisor: love it or hate it, if you work in hospitality, you’ve got an opinion. And the chances are it's a strong one.

Frustration with bad reviews has reached boiling point for some licensees

Business Support

'Honest' TripAdvisor responses: good or bad for business?

By Emily Sutherland

Dealing with bad TripAdvisor reviews has kept many a pub operator up at night. But long-running frustration with reviews seen as inaccurate, unfair or malicious has reached boiling point, with some licensees taking matters into their own hands by posting...

TripAdvisor launches Windows app

Technology

TripAdvisor launches Windows app

By Oli Gross

TripAdvisor has launched an app that will assist potential customers to browse reviews and book visits while out and about on their smartphones.