The Lock In Podcast

Are you being served?

By Ed Bedington

- Last updated on GMT

The Morning Advertiser Lock In Podcast episode 79

Related tags Customer service Customer Pub Technology Review

Customer service is key to making your business a success, in the season finale, the Lock In takes a closer look at a key aspect that can make or break a pub.

A recent survey highlighted some common customer gripes so the Lock In team takes a look at what makes great customer service with a range of special guests as the series draws to a close.

We spoke to Gillian Nicholson from Zonal about common complaints, celebrity bar man and pub owner Merlin Griffiths, customer service champion Jane Hawkes, of, and Brook House chef director Martyn Young discuss what makes service great and we take a look at how the shift to table service and back, and the introduction of technology is impacting with Louise Maclean of Signature Pubs, Jarek Shena of The Black Door Bar, and Danny Clare of Two Thirds Beer Co.

And we discuss whether customer expectations are realistic with the Perry Hill Pub's Phil Sutton and let Heath have a rant.

The Lock In will return in the Autumn, but in the meantime, don't forget to subscribe and listen back to your favourite episodes.

Don't miss an episode! Subscribe to the podcast on your preferred platform here​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​ or using the button in the player above.

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