Customer Service

Rewarding training

Rewarding training

How effective is training in your pub? This year's industry awards for excellence are being launched. James Wilmore reports.What's the best way a...

Central: The

Central: The

Marquis Wellington London Road, Leicester Terry Cable has been in the trade for more than 30 years and is from the old school of licensees. "I don't...

A positive approach

A positive approach

Despite there being thousands of pubs that pride themselves on their service, there is still clearly a lot to be done. Michelle Perrett reports.More...

First class service

First class service

Does your pub drive service excellence through training? By Peter Segal of srcg, a consultancy specialising in retail strategy, category development...

Table service

Table service

Table service is a serious investment, but can give your pub a competitive edge. Phil Mellows reports.You see them don't you? Sitting there in the...

Maxxium

Maxxium

Who are they? A rapidly expanding producer, distribution and sales network, Maxxium Worldwide was formed in 1999 through the partnership of Highland...