Service

Cumbrian pub opens only shop in village

19-Jan-2022 By Amelie Maurice-Jones

Publicans of the Royal Oak Hotel in Beckermet, Cumbria have come to the rescue of local residents by opening the only store in the village.

Delay of tips legislation ‘cost waiting staff £10k’

24-Sep-2021 By Nikkie Thatcher

The five-year delay of the tips legislation has cost waiting staff in the hospitality sector £2,000 a year, estimated union Unite.

Southerners tip more than those in the north

23-Oct-2019 By Alice Leader

A survey has revealed how generous diners are across the country and that staff with a friendly demeanour are more likely to convince consumers to bump up a tip.

Premium Pubs

Stand Out from the Crowd: How pubs can deliver a premium experience to customers

23-Aug-2016 By Nigel Huddleston

The lengthy shadows of global financial meltdown and austerity seem to fly in the face of prevailing trends in hospitality, where the products and service on offer have steadily improved with consumers seemingly happy to pay more to go out.

Gamestec to supply Young's managed pubs

07-Apr-2011 By Gurjit Degun

London-based pub operator Young's has signed an agreement with gaming machine operator Gamestec. Gamestec will provide a bespoke products for each...

Chris Maclean: A service champion

23-Jun-2008 By Chris Maclean

Last week I fancied a trip out and decided to visit the Whitmore Arms in Essex. It seemed a nice trip out. I was curious to visit the pub awarded...

Going to town on customer service

10-Apr-2008

Putting customers first is a main priority for the pubs at the top end of the MA's Quality Tracker this month. Nigel Huddleston reports When it comes...

Legal advice: Do old hands deserve more?

22-May-2007

Length of service has been an important measure for employers since Adam and Eve first took on a bit of extra help around the garden. As a measure of...

Improving quality standards

20-Jun-2003

The following article is brought to you by Diageo.Nothing new and easy to do - right?There is nothing new in the concept of improving quality...

Publican People Charter launched

27-Mar-2003

A new campaign to raise service standards in British pubs has been launched by The Publican.The Publican People Charter aims to improve customer...