JJ Food Service launches Amazon-style notification system

By Nicholas Robinson contact

- Last updated on GMT

Click: JJ Food Service aims to to save operators time
Click: JJ Food Service aims to to save operators time

Related tags: Food, Jj food service, Wholesale

National wholesaler JJ Food Service has launched an Amazon-style notification system to give customers an estimated time of arrival for their deliveries, based on real-time data.

Sedat Kaan Hendekli, head of operations, said: “Customers are sent an email notification when their order is first dispatched and then again when the driver is nearby.

“We calculate positioning with local traffic conditions to give an estimated arrival time.”

The development is being described as the “first of its kind” in the foodservice and grocery wholesale sector and will “help to dramatically improve convenience for busy caterers”.

Four-hour delivery window

JJ is aiming to get rid of the traditional four-hour delivery window to free up operators’ time to focus on other essential parts of their businesses.

“If customers are expecting us – they can be prepared, have payment ready, and make space for the delivery,” added Hendekli.

Customers who order from JJ online will be eligible for the service. “This is one way we are using tech to add another level of convenience,” continued Hendekli.

JJ Foodservice amason
Just a few minutes away: 'first of its kind' foodservice delivery

Earlier this year the wholesaler introduced paperless technology into the business, to improve efficiencies and reduce waste.

“More recently, an investment into telematics has helped to optimise driver journeys, helping to give customers a speedier service while using less fuel and reducing vehicle emissions,” continued Hendekli.

Food poisoning scares

Meanwhile, the food sector has been embroiled in panic over the past few weeks as food poisoning scares and supply shortages hit the sector.

Last week businesses were warned to cook frozen sweetcorn properly following​ a listeriosis outbreak.

Earlier the sector was hit by the CO2 shortage​, which also affected the drinks sector, after suppliers warned of meat, veg and baked goods shortages.

The CO2 crisis was caused by production facilities closing for maintenance, which put more stress on food and drink producers during warm summer weather and the World Cup.

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