Occupational Safety And Health

Dealing with complaints: Fred A'Court shares the dos and don'ts

Need to know: how to deal with complaints

By Fred A'Court

Complaints are an occupational hazard in the pub trade – no matter how good you are – so what are the best ways to deal with them constructively?

Pub electrics safety tips

Top tips on electrical safety in your pub

By Pat Perry

More than 1,000 accidents at work each year are as a result of electric shock or burns from electrical equipment. As an employer, it’s your duty to ensure that your workplace is maintained in a safe condition. Here are some top tips to help you ensure...

How to... Handle noise at work

How to... Handle noise at work

By Pat Perry

Noise at work comes in many different forms, but in the case of pubs, it is usually from live or recorded music in your venue. Excessive noise can damage hearing and in some cases lead to deafness, it can also be a safety hazard by interfering with communication...

Health & safety: new national code expected April next year

Health & safety: new national code expected April next year

The sphere of health and safety in this country is perceived by some to be unnecessarily complicated. There are myriad regulations and codes of practice, making it very difficult for small businesses, in particular, to have sufficient resources to get...

Avoiding those banana skins: Running the perfect pub

Avoiding those banana skins: Running the perfect pub

By Lesley Foottit

When it comes to running busy bars and kitchens, there are pitfalls aplenty for hard-pressed licensees. Industry experts talk to Lesley Foottit about what can and does go wrong, and how to put it right or even avoid it in the first place.

Chase: head of UK compliance at CPL

CPL Training expands online courses offer

By Gurjit Degun

Pub training provider CPL Training has added courses in equality and diversity and disability awareness to its online qualifications. The Equality...

Punch: help for tenants

Punch looks to cut red tape

By Graham Ridout

Punch Taverns has sent a guide to reducing red tape to help all its 5,800 strong leased estate.

JDW: aims to cut red tape by linking with council

JDW links up with council to cut red tape

By John Harrington

Reading Council could act as an advocate for JDW if its procedures are called into question by other authorities — in a scheme to cut red tape.

Ward: wants Tuppen to resign

JFL: Tuppen must go

By John Harrington

Tenant campaign group JFL has joined calls for Enterprise chief executive Ted Tuppen to resign over the death of a tenant following a gas leak.

Lees: with step daughter

Mulholland tables EDM for Tuppen to step down

By Lesley Foottit

Greg Mulholland MP has teamed up with the MP for Paul Lees and submitted a petition calling for Enterprise Inns chief executive Ted Tuppen to resign....

CPL: launches internet training

CPL launches E-Learning courses

By Lesley Foottit

Training provider CPL has launched a new series of E-Learning courses at a "fraction of the cost" of face-to-face training.

Regulation of pubs getting worse

Regulation of pubs getting worse

By John Harrington

Tough new laws and regulation schemes have lead to more rigorous enforcement of pubs, says licensing lawyer Graeme Cushion. Enforcement surrounding...

Gov has vowed to cut red tape

Government to cut red tape

By John Harrington

The Government has released new plans to cut red tape in health and safety regulations. A new report recommends fewer inspections of "low-risk"...

Shattered Lives

Shattered Lives

Tips on reducing serious accidents The Health & Safety Executive (HSE) is running a Shattered Lives campaign to try to change the attitudes of...

Rebel Howitt wins fight to keep pub open

Rebel Howitt wins fight to keep pub open

By Ewan Turney

Smoke rebel Hamish Howitt has won his fight to keep his Blackpool pub open. Howitt won his appeal against Blackpool Council's decision to revoke the...