Staff

Summer of Sport

Staff-time pep talk: 5 top tips on building a winning team

04-May-2016 By Emily Sutherland

Big crowds and a busy bar can put extra pressure on staff, so they need to be prepared for the challenges ahead. Here are five top tips on building a winning team 

Legal advice

'Tis the season to party - sensibly

27-Nov-2015 By Poppleston Allen

The busiest time of the year for the pub trade is fast approaching and no doubt you have spent the past few weeks (or maybe months) planning your Christmas trading.

Dress to impress

11-Jul-2011 By Lesley Foottit

Set the tone It is important that all staff in your pub follow the same rules, so if you have a uniform then every member must stick to it. But...

Beer Matters: Training staff to sell cask

16-Feb-2011

Quality, well-informed staff are invaluable to any business, whether selling clothes, cars or real ale, and the correct training is essential for...

Chris Maclean: The price of being a good employer

30-Jun-2008 By Chris Maclean

My bookkeeper has told me my staff bill has gone up. There can be no surprises there I guess. This operation, with a hotel, restaurant and bar,...

Sam Pedder, head of food at Admiral Taverns

04-Oct-2007

Top tips for success 1. Start with staff. Systems for procedures such as bookings and sittings need to be implemented and explained to every staff...

Back to Basics: Training your staff

21-Sep-2007

By the very nature of our industry we should be service oriented. As a group of professionals we spend many arduous hours dreaming up new ways to get...

Keep them keen

01-Sep-2007

Mark Taylor considers methods of motivating and retaining good staff With more and more pubs turning to food as their main source of income, skilled...

Back to Basics: Customer service

31-Aug-2007

Whether customers have a great experience is not just about the strength of your drinks offer. Ensuring staff deliver great service can make sure...

Earning a crust

12-Jul-2007

Carl Smith tells Ewan Turney how building a great team has helped him and wife Pauline increase trade at two Young's pubs in Mayfair, London How I...

Three key steps towards stub-out

28-Jun-2007

You've sweated blood in the planning, but now the ban is here what do you do if someone lights up in your face. Peter Forshaw, partner at national...

Chris Maclean: staffing the bank holiday weekend

08-May-2007 By Chris Maclean

I get it wrong every bank holiday.My staffing plan is generally pretty good and I usually arrange to have staff when I need them. My style of...

Hitting the right mark

22-Mar-2007

Brendan McBride tells Ewan Turney how employing quality staff helped the Spitfire in Kings Hill, Kent, scoop Shephed Neame's Pub of the Year award...

Carl May's business plan for Barcena

16-Mar-2007

Business report and proposed development plan for Barcena, Burgess HillDate of visit:Wednesday 7th to Thursday 8th March 2007 Objectives of visit:To...

The gentle art of upselling

14-Dec-2006

Do your staff know today's special dishes? They should. But if they don't, then train them, says Ali Carter If businesses are going to be successful...

Listening to your staff can help boost sales

14-Sep-2006

When Tom Fisher and partner Rebecca Chapman took over the Crispin in Harwell, Oxfordshire, they decided to ask their staff for ideas to improve the business. Two years on, writes Ewan Turney, the pub is now selling an extra 300 pints a week and wine

Bring on your people to help bring in business

29-Jun-2006

Staff training is essential for any successful pub. In the first of a new series, award-winning licensee ALISON CARTER explains how investing in your workers will pay off handsomely

Train with the best and prepare for success

12-Jan-2006

Graham Rowson is the only licensee ever to win two consecutive National Industry Training Awards. He tells EWAN TURNEY how he's taken annual sales at the previously boarded-up Plungington Tavern in Preston, Lancashire, from a flat zero to £400,

Michael Hall is Proud of His Staff

12-Dec-2005

The small team of staff at the New Inn, Buckingham, are the latest to be nominated for The Publican's Proud of your Staff initiative. Licensee...

Why are we working harder for less cash?

01-Dec-2005

Edward and Leanne Plumber built an extension at JPs bar, near Borehamwood, to help increase food trade, but now find they have less money for...

Training: Smile of success

24-Jun-2005

Inspiring confidence in your staff pays dividends, finds Phil Mellows.It has become a cliché in the pub industry - albeit a true one - that you...

Motivating your team

24-Oct-2003

The following article is brought to you by Coca-Cola.Great decor and fine fayre need backing up with friendly, efficient barstaffInvesting in the...

Giving a warm welcome

24-Oct-2003

The following article is brought to you by Coors Brewers.Improving your employees' skills is one of the most effective ways to stay...

A rewarding experience

24-Oct-2003

The following article is brought to you by McCain.Investment in training can significantly improve performance levels all round. And, while you'll...

Training: Greene King's Groundforce training teams

27-May-2003

Greene King's Groundforce training teams are on the road to get staff to 'think as retailers'. By Phil Mellows.What makes people keep coming back to...

Recruitment - finding and keeping reliable staff

26-Feb-2002

The majority of licensees would say one of their biggest problems is finding and maintaining reliable staff. John Porter offers advice on recruiting...

Health and safety

04-Oct-2001

As an employer, you are legally obliged to give your staff the training they need to carry out their work safely - which could also save your...

Building a team

22-Mar-2001

First impressions count - they make the difference to whether a customer stays for a "quick one" or ends up eating, or in a worst case scenario...