Technology

How can operators save money on energy bills? (Credit: Getty/PM Images)

How can pubs save money on energy bills?

By Rebecca Weller

Pubs could see a 56% increase on energy bills following last week’s announcement from energy regulator Ofgem, however, some simple changes could save licensees money in just a few months.

The Pub of the Future: Heineken UK release new report examining key sustainability trends (Credit: Getty/Jacobs Stock Photography Ltd)

Heineken UK releases new sustainability report

By Rebecca Weller

Heineken UK has released a new report examining three key sustainability trends shaping the hospitality industry: innovation in infrastructure, environmentally friendly experiences, and serving up a sustainable offering.

Reciprocal relationship: online training offers skills to your staff that will help your business

FEATURE

Feature: Get the right staff and let tech help you win in business

By Gary Lloyd

We all know that if we want to make money in our pubs, we need customers to buy drinks and food but there are many aspects needed to enable that to happen from having the right staff to do the right things through to back-office tech to help make the...

Incentivising staff: Amersham pub operator rewards employees with 'Koda' cryptocurrency (Credit: Getty/cihatatceken)

Vote now: Should pubs use cryptocurrency?

By Rebecca Weller

Since the start of the pandemic, many pubs have adopted a cashless approach, but could this lead onto a future where cryptocurrency is widely used? This is certainly the case according to one licensee in Amersham, Buckinghamshire.

Digital revolution: Virtual spaces are here to stay (Getty/ Nikolay Evsyukov)

Virtual spaces key to high-end venues

By Amelie Maurice-Jones

Virtual spaces are here to stay, with high end venues using them to unite customers safely, increase revenue and engage with a global audience, operators have said.

On the house: Operators of London bars explain why they are giving away free drinks (Getty/ Sol Stock)

Why are London bars giving out free drinks?

By Amelie Maurice-Jones

Bars across London are giving away free drinks in a bid to increase footfall through drawing in customers who wouldn’t otherwise visit the pub.

What has Carlsberg Marston's Brewing Company achieved in its first year?

Big Interview

Carlsberg Marston's Brewing Company celebrates first year of merger

By Gary Lloyd

A year ago, brewing giants Carlsberg UK and Marston’s joined forces to become Carlsberg Marston’s Brewing Company (CMBC). Here, CMBC chief executive Paul Davies tells The Morning Advertiser what’s been achieved in the year and what’s yet to come.

Unique product: cask ale is typically British and can't be recreated outside the pub (credit: Getty/urbancow)

Don’t undersell cask beer – it can’t be replicated at home

By Gary Lloyd

“There’s nothing like this.” Some of the more ‘seasoned’ readers may remember this as a hit song for soul singer Omar 30 years again when it peaked at number 14 in the UK music charts. However, the statement also rings true of cask ale.

Put an end to no-shows: unfulfilled bookings costs the sector £17.6bn per year (credit: Getty/StockRocket)

5 ways to help prevent no-shows this Christmas

By Olivia FitzGerald, Zonal chief sales and marketing officer

Technology provider Zonal has offered tips on how to ensure customers who have made bookings to drink and dine at your pub don't disappoint you by failing to show.

'Instagrammable': Be a voice, not an echo (Credit: Getty / villagemoon)

How to make your pub more 'Instagrammable'

By Rebecca Weller

Social media has always been an important tool for the hospitality sector but following several lockdowns and the nation getting used to the ‘new normal’, a strong social media presence is more important than ever.

Social hub: phone-bans promote conversation and interaction (Getty/ Riou)

Phones kill conversation say micropub owners

By Amelie Maurice-Jones

UK micropub owners said that phones “kill” conversation and show a “lack of respect”, while pub phone-bans help promote social interaction after lockdown-induced isolation.

Unauthorised streams: accessing illegal content is also a crime

FACT and Sky highlight dangers of illegal streaming to licensees

By Sky Business

With the football season back in full swing, Sky and FACT, world leaders in intellectual property protection, are working together to warn licensees of the dangers of unscrupulous suppliers who may be approaching them with low-cost, but illegal, ways...

Threats on rise: British Institute of Innkeeping's Steve Alton

Opinion

Pubs’ recovery under threat as supply chain issues escalate

By Steve Alton, chief executive, British Institute of Innkeeping

Our sector relies upon an effective integrated supply chain linking raw materials, manufacturing and logistics to ensure our pubs can deliver a fantastic experience for their customers.

Service survey: research into tipping and card payments has found consumers habits have changed since the pandemic (image: Getty/RealPeopleGroup)

Is cashless culture 'killing tips'?

By Nikkie Thatcher

More than a third of Brits won't tip when paying on a card because they are unsure if it will go to the right person, a new report has found.

Face-to-face event: the MA Leaders Club event will be taking place on Thursday 23 September in Leeds (image: Getty/Duncan Cuthbertson)

MA Leaders Club

Full MA Leaders Club Leeds event agenda confirmed

By Nikkie Thatcher

The recently rebranded MA Leaders Club will be hosting its first event, and the first face to face event for the club in a year and a half, later this year.

Tech change: many businesses introduced order-at-table apps amid the pandemic

Time at the bar?

By David Hillier

The scrum at the bar is as much a British rite of passage for the cash-waving customer as it is for the freshly trained recruit charged with marshalling a four-deep crowd.

Metered access: Users will be asked to give their email address and basic industry-specific demographics after consuming a certain number of articles within 30 days

Morning Advertiser update

The Morning Advertiser website is changing

By Chris Lowe, publisher, The Morning Advertiser

Like many of the biggest media websites that have put journalism at the forefront of their strategy, we are implementing something called metered access – meaning users will be asked to register after consuming a certain number of articles within 30 days.

Continuous innovation: ‘The work we’re doing now will help your pub run smarter in the future,’ Richard Stephens, head of technical services at Heineken UK says (Image: herraez/Getty Images)

In association with Heineken

Tech to play ‘even bigger’ role in pubs of the future

By The Morning Advertiser

Understanding data and predictive technology have been highlighted by Heineken as two ‘smart-tech’ trends to look out for in pubs, according to the beer giant’s Pub of the Future report.

Future-proofing: 'The post-pandemic pub experience is markedly different to what we’ve historically been used to, with businesses having to dramatically change the way they operate'

Content provided by Flipdish

Future-proofing your pub as restrictions begin to lift

By Fionn Hart, UK country manager at Flipdish

As Boris announced the return of indoor dining from 17 May, the industry breathed a sigh of relief as pubs and bars were finally able to welcome customers over the threshold after a tumultuous year of lockdowns.

More insight, less noise: more data isn’t necessarily better, as it is getting harder to comprehend and to organise it in a meaningful way

Content provided by HGEM

Making the most of guest experience data

By HGEM

There is a vast amount of customer experience data available to operators nowadays, and it is expected to increase exponentially in the future, as technology advances.

Next steps: 'We are looking forward to CPL Learning continuing this journey with Access and becoming bigger, brighter, and better,' Jamie Campbell, director of learning, hospitality, at CPL

Access Group acquires CPL Learning

By The Morning Advertiser

The Access Group has acquired learning and development partner for the hospitality and retail sectors, CPL Learning, to strengthen its customer proposition.

The Morning Advertiser Lock In podcast episode 20

The Lock In Podcast

The Lock In Podcast: Shape of things to come

By Ed Bedington

The podcast team look towards the future of the pub and bar trade, and discuss, with special guests Stosi Madi from the Parkers Arms and Clement Ogbonnaya of the Prince of Peckham, how the pandemic crisis is likely to shape operations as we move out of...

Decrease stress, increase revenue: 'Using old school processes pen and paper just can’t handle the complexities of booking in a Covid environment,' Access' Lorna Wilcox explains

In association with Access Hospitality

Rigid booking systems ‘just don’t cut it for a lot of venues nowadays’

By The Morning Advertiser

As operators navigate the Government’s lockdown roadmap, The Morning Advertiser looks at how booking systems can adapt to cater for larger – and increasingly demanding – consumer groups through Covid-secure measures and beyond.

Spotlight

(credit: Getty/ViewApart) Experts give comment for the Beer Report 2024 The Morning Advertiser's Lock In Podcast episode 77 S4 Ep. 14: Stars in bars! (Feat. James May, Candice Brown and more) Competition kicked off: entry for the 2024 Great British Pub Awards is now open Hunt is under way for the Great British Pub of the Year The Morning Advertiser's Lock In podcast shortlisted for award Lock In podcast shortlisted for top award

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