Has customer behaviour actually deteriorated since the pandemic? Or are we all just a little less tolerant?
The Lock In team take a look at what's been driving changes in customer attitudes and behaviour, with some great guests, including Karen Errington of the Rat Inn and Stosie Madie of the Parkers Arms, behavioural insight expert Anna Angell from the Shift Consultancy.
We look at how to defuse situations with conflict training specialist Eammon Dennis and we’ll also be hearing the customer side of things from top restaurant critic Giles Coren - what does he see on a regular basis - both the good, the bad and the ugly (we don't mean Heath).
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