Training

New pub entries on Sunday Times Top 100 Best Companies list

27-Feb-2017 By Claire Churchard

Pub employers have made a strong showing in the Sunday Times Top 100 Best Companies To Work For 2017 list, with several new entries from the industry.

Board restructure for CPL Training Group

23-Feb-2017 By Nikkie Sutton

CPL Training Group has announced a restructure of its board to reduce costs and highlight revenue opportunities.

Bar staff insider: customer's rights

15-Feb-2017 By Bar staff insider

When refusing to serve a customer for theirs and your own sake, said customer doesn’t always see it the same way.

7 things you need to know about the apprenticeship levy

14-Feb-2017 By Liam Coleman

With less than two months until the apprenticeship levy takes effect, here are seven things you need to know to prepare yourself for the big day.

GBPA winner urges licensees to 'pay it forward'

08-Feb-2017 By Dominic Worrall

Great British Pub of the Year winner Dominic Worrall from the Bull in Ditchling, East Sussex has his say on why pubs should pay it forward.

Prepare for apprenticeship levy and minimum wage hike, warn trade bodies

03-Feb-2017 By Liam Coleman

The pub trade must come together over the upcoming apprenticeship levy, the increased national living wage and a potentially hard Brexit, according to leading industry groups.

Brexit is an opportunity for the pub sector

02-Feb-2017 By Michelle Perrett

There are "potential opportunities" with Brexit but there will need to be negotiations to protect overseas staff, warned Brigid Simmonds, chief executive of the British Beer & Pub Association (BBPA). 

More than 80% of customers want a warm welcome

01-Feb-2017 By Nikkie Sutton

A warm welcome is important to more than three quarters (83%) of consumers, according to guest management experts Hospitality Guest Experience Management (HGEM).

Paul Pavli: Are you giving ‘heartfelt hospitality’ to customers?

24-Jan-2017 By Paul Pavli

Punch Mercury Division managing director Paul Pavli advises operators on how to give 'heartfelt hospitality' to their customers.

Upcoming event to offer free guidance on apprenticeship levy

23-Jan-2017 By Liam Coleman

A collection of industry bodies have come together to offer a free London event, which will help pub businesses prepare for the upcoming apprenticeship levy.

Pubs cashing in on Trump inauguration

19-Jan-2017 By Helen Gilbert

Pubs are gearing up to hold Donald Trump-inspired parties ahead of the president-elect’s imminent inauguration on Friday (20 January).

Admiral Taverns targets new publicans

19-Jan-2017 By Helen Gilbert

Admiral Taverns is holding a series of open days in a bit to attract new and existing licensees interested in running a pub.

Proposed £1,000 a year levy for EU workers ‘toned down’ by No 10

13-Jan-2017 By Sara Hussein

The Government has “toned down” proposals to charge £1,000 a year to operators who employ EU workers in their business. 

Interior Design

Top pub interior design trends for 2017

12-Jan-2017 By Michelle Perrett

Theatre, entertainment, escapism, wellbeing and sociability are all set to be major inspirations for design in 2017. 

Training

JDW apologises for wrongly ejecting disabled customer

09-Jan-2017 By Nikkie Sutton

JDW has apologised to a multiple sclerosis (MS) sufferer after one of its doorstaff threw him out after accusing him of being drunk.

2017 Predictions

2017 predictions: ALMR to focus on ‘employment challenges’ in hospitality sector

20-Dec-2016 By Sara Hussein

The Association of Licensed Multiple Retailers (ALMR) has claimed it will tackle “employment challenges” next year as further Brexit negotiations take place.  

Online ordering

Matthew Clark halves on-trade customers ordering time

19-Dec-2016 By Nikkie Sutton

Matthew Clark claims its online ordering platform has cut its on-trade customers’ order time by half.

APPBG

All-Party Parliamentary Beer Group joins BII

19-Dec-2016 By Michelle Perrett

The All-Party Parliamentary Beer Group (APPBG) is to be kept up to date on pub trade issues through membership of the British Institute of Innkeeping (BII).

Greene King

Greene King launches support package to boost cask and keg ale sales

15-Dec-2016 By Sara Hussein

Greene King has launched a support package for pubs to help drive cask and keg ale sales. 

ALMR

ALMR announces major initiatives to boost jobs in post-Brexit climate

15-Dec-2016 By Sara Hussein

The Association of Licensed Multiple Retailers (ALMR) has announced two major initiatives to boost jobs in the hospitality sector. 

Bar Talk

Bar talk: how do you encourage drivers not to drink alcohol?

13-Dec-2016 By Nikkie Sutton

This week's bar talk hones in on what operators offer to their customers who are driving rather than drinking alcohol.

Bar staff insider

Bar staff insider: the graveyard shift destroyers

13-Dec-2016 By Bar Staff Insider

It has been a graveyard shift. There has just been a big bank holiday weekend, the end of the month isn’t quite here yet and no one has been in the pub for the last two hours. 

Get Into Hospitality

Inside Greene King's partnership with The Prince's Trust

29-Nov-2016 By Liam Coleman

Jed Hussein was recently selected for the Greene King’s Get into Hospitality scheme. Here’s how he has been getting on with the project.

Technology

Technology: Why up-to-date EPoS systems can benefit your pub

29-Nov-2016 By Fiona McLelland

It may seem a big ask for pub and bar operators to keep up with the pace of technological improvements and developments when it comes to EPoS systems, but the benefits for staff and customers alike make this imperative. 

Bar staff insider

Bar staff insider: is the customer always right?

14-Nov-2016 By Bar staff insider

The phrase the ‘customer is always right’ is definitely wrong when it comes to pubs. When a few alcoholic bevvies have been necked, manners seem to go out of the window.

Training

CPL teams up with UK Legion Marketing

09-Nov-2016 By Nikkie Sutton

Hospitality training company CPL has joined forces with training provider UK Legion Marketing.

Pub is the hub

Click and connect: East Sussex pub attracts customers with lessons in digital skills

09-Nov-2016 By Helen Gilbert

An East Sussex pub has helped equip at least a dozen people with computer skills as it continues its mission to serve as a community hub. 

training

Wadworth signs two apprentices to HQ

03-Nov-2016 By James Evison

Pub operator and family brewer Wadworth has appointed apprentices in its first support centre, allowing them to learn while they work in its marketing and business administration departments.

Food safety

‘Food fraud will hit profits and customer trust,’ pubs warned

02-Nov-2016 By Nicholas Robinson

Pubs and other food-serving businesses have been urged to be vigilant and protect themselves and consumers against the growing crime of food fraud.

In association with Diageo

Make the Butler's Handover: gin, bourbon and plum

31-Oct-2016 By Nicholas Robinson

This gin-based short drink was invented by Jess Hunter, assistant manager at the Queen Charlotte in Windsor, which was shortlisted in the Diageo-sponsored Great British Pub Awards Spirits Pub/Bar of the Year category 2016

Pubco

Greene King employee named Hospitality Apprentice of the Year

21-Oct-2016 By Helen Gilbert

A Greene King pub apprentice has been named ‘Hospitality Apprentice of the Year’ by a Bristol-based training provider. 

Apprenticeships

Greene King's scheme to bring 150 disadvantaged young people into the pub trade

18-Oct-2016 By Liam Coleman

Greene King is halfway through a year-long partnership with The Prince’s Trust that is aiming to bring 150 disadvantaged young people into the pub trade.

Recruitment

More women front of house but still earning less than men

17-Oct-2016 By Nikkie Sutton

Women are dominating front of house roles but their salaries are still lagging behind those of their male counterparts, according to reports.

National Living Wage

Living the higher life: how has the National Living Wage affected the pub trade?

17-Oct-2016 By Greg Pitcher

When the new national living wage was introduced by then Chancellor George Osborne back in April, there was a lot about the impact in the trade. So, six months on, what is the reality of the situation?

Bar staff insider

Bar staff insider: proof of ID and how to deal with those who haven't got it

17-Oct-2016 By Bar staff insider

With Freshers’ Week still in the minds of bar staff up and down the country, asking customers for ID can drop you into a sticky situation.

In association with Diageo

NWTC's Nick Whitby reveals secrets to success

16-Oct-2016 By Nicholas Robinson

New World Trading Company's head of bars Nick Whitby reveals his secrets to rising to the top in one of the UK's most successful pub and bar companies.

Star Pubs & Bars

Star licensees optimistic about 2017 trade

12-Oct-2016 By Sara Hussein

Pub operator Star Pubs & Bars received 100% positive feedback from its licensees about their prospects for the year ahead despite staffing concerns. 

Training

Yummy Pub Co launches Chef Academy

12-Oct-2016 By James Evison

Multiple operator Yummy Pub Co has launched a mentoring scheme for seven chefs.

Hot Shots

Hot Shots: young, ambitious leaders

11-Oct-2016 By Sara Hussein

Hot Shots is The Morning Advertiser’s initiative to recognise young and upcoming individuals working in the trade, from those running pubs to business ops specialists. Here we profile two more people nominated as rising stars, a lessee who's turned...

Charity

Licensed Trade Charity's annual golf tournament raises £16,000 for charity

11-Oct-2016 By Liam Coleman

The Licensed Trade Charity (LTC) annual golf tournament last week completed another successful year of fundraising with a total of £16,000 raised for the charity.

Bar staff insider

Bar staff insider: the drinks you never want a customer to ask for

04-Oct-2016 By Bar staff insider

A Guinness and a bitter shandy – the two drinks that are the bane of a bartender’s life.

Interview

The Big Interview: BII's Mike Clist & Anthony Pender

03-Oct-2016 By Mike Berry

When British Institute of Innkeeping chairman Anthony Pender called in the help of Mike Clist, the wheels were set in motion to refocus the membership body’s offer and reach new heights. Mike Berry finds out more.

Apprenticeship levy

Making the apprenticeship levy work for you

28-Sep-2016 By Liam Coleman

It has been confirmed that from April 2017, the way that training is paid for and funded will be completely changing for all employers. Here’s what you need to know about the changes.

Hot shots

Hot shots: Two rising pub trade stars

26-Sep-2016 By Mike Berry

We profile a chef and a cocktail specialist for our latest spotlight on the rising stars of the trade.

Cask Report

Cask Report: Communication and beer quality are ‘paramount’ to drive sales

23-Sep-2016 By Sara Hussein

The author of the Cask Report 2017 has stated that bar staff need to be trained well to be able to talk about cask ale to customers. 

Training

Stonegate graduates and their MPs hit the House of Commons

20-Sep-2016 By Liam Coleman

What did you get up to on Wednesday 9 September? Chances are you can’t remember because it was a regular day with very few noteworthy events. For 100 managers of Stonegate pubs, it will be a day that will live long in the memory.

Hygiene and Compliance

Clean up your act: why operators must prioritise food safety and compliance

20-Sep-2016 By The MA

With offenders now facing heavier fines and prison terms, The Morning Advertiser looks at some of the key compliance issues and solutions 

Recruitment

How to win the recruitment war

08-Sep-2016 By Greg Pitcher

Music festivals, YouTube videos, Snapchat clips and celebrity endorsements could all be weapons in the pub sector’s armoury as it fights the war for talent.

Employment

Employment expert Katrina Fox gives tips on how to get and retain staff

08-Sep-2016 By Nikkie Sutton

Employment expert Katrina Fox will be advising delegates at the next MA500 meeting this month (September) on how to attract and retain staff. Ahead of the event, Fox reveals some of her top tips. Nikkie Sutton reports.

Apprenticeship

People 1st calling for Hospitality Apprenticeship Board nominations

07-Sep-2016 By Nikkie Sutton

Workforce development group People 1st is asking businesses who are passionate about apprenticeships and skills to nominate representatives to join their new Hospitality Apprenticeship Board.