Customer Service

The Morning Advertiser Lock In podcast episode 3

The Lock In Podcast

The joy of customers, Trip Advisor and online reviews

By Ed Bedington

In this week's episode of The MA's Lock In podcast, Ed Bedington, James Cuthbertson and Heath Ball talk about customer service, bad behaviour and their mutual love of online reviews, including the dreaded Trip Advisor. Tune in to the latest...

Winning team: (l-r) Crown Cellars director of customer service & third party brands Paul Waller, Unruly Pig owner Brendan Padfield, Waitrose Food magazine editor William Sitwell and Unruly Pig restaurant manager Amy Challis

Top service award for gastropub the Unruly Pig

By Nikkie Sutton

Suffolk gastropub the Unruly Pig struck gold this week after winning the Front of House Team of the Year Award sponsored by Crown Cellars at the Estrella Damm Top 50 Gastropubs.

Door staff: Quality is key to success

legal advice

Door staff: Quality is key to success

By Poppleston Allen

Door staff are often the first line of defence - but also need to reassure customers and make them feel safe and secure. 

Sales up: Booker has put in a strong Q4 performance


Booker’s total group sales up by more than 10%

By Nicholas Robinson

Booker's group sales for the fourth quarter (Q4) rose by 10.6% for the 12 weeks to 25 March 2016, with its foodservice arms putting in a strong performance, resulting in high praise from City analysts.

BHA chief exec: issue is matter of transparency

BHA calls for new tipping and service charge legislation

By Daniel Woolfson

Businesses across the eating out sector should be required by law to provide customers with accurate information on how tips and service charges are distributed, the British Hospitality Association (BHA) has said.