English-Language Films

'Going great guns': the four-week festive period saw sales rise at Draft House

Draft House like-for-like sales up 5.9%

By James Wallin

Draft House, the Charlie McVeigh-led craft beer pub operator, is planning a return to the acquisition trail in the second half of the year.

Dealing with complaints: Fred A'Court shares the dos and don'ts

Need to know: how to deal with complaints

By Fred A'Court

Complaints are an occupational hazard in the pub trade – no matter how good you are – so what are the best ways to deal with them constructively?