English-Language Films

'Going great guns': the four-week festive period saw sales rise at Draft House

Draft House like-for-like sales up 5.9%

By James Wallin

Draft House, the Charlie McVeigh-led craft beer pub operator, is planning a return to the acquisition trail in the second half of the year.

Dealing with complaints: Fred A'Court shares the dos and don'ts

Need to know: how to deal with complaints

By Fred A'Court

Complaints are an occupational hazard in the pub trade – no matter how good you are – so what are the best ways to deal with them constructively?

Bar staff insider: manners have gone out of the window

Bar staff insider: manners have gone out of the window

By Bar staff insider

Why is it that usually nice, genial, friendly people turn into the devil’s spawn once they have a few drinks inside them? By day, they are pleasant, easy-going, lovely people. yet as the sun sets, the monsters emerge.

Top dog: Whitby has risen to the top in fewer than five years

In association with Diageo

NWTC's Nick Whitby reveals secrets to success

By Nicholas Robinson

New World Trading Company's head of bars Nick Whitby reveals his secrets to rising to the top in one of the UK's most successful pub and bar companies.

Response: BT Sport has apologised to pubs

BT Sport

Mulholland responds to BT Sport's 'The Quiet Pub Guide' letter

By Nikkie Sutton

The British Pub Confederation (BPC) and Save the Pub group chairman Greg Mulholland has written to Delia Bushell, managing director of BT TV and Sport, to complain about the ‘Quiet Pub Guide’ letter that has gone out to pubs nationwide.

Tonight is the night: the 'pub oscars' are upon us

Pub awards

The Great British Pub Awards are here

By Nikkie Sutton

There are now no more sleeps until the Best of British-themed Great British Pub Awards and the excitement is at breaking point.

The Botanist Newcastle general manager Andrew Shiel-Redfern

Great British Pub Awards

Pub Awards: Best Managed Winner - The Botanist, Newcastle

By MA

Since opening on the top floor of Monument Mall in Newcastle town centre, New World Trading Company’s the Botanist has gone from strength to strength, taking upwards of £6m in its first year and delivering up to 3,000 covers a week.

Fighting Cocks licensee Chris Maskery

Great British Pub Awards

Pub Awards: Best Family finalist - The Fighting Cocks, Horton Kirby, Kent

By MA

Making the jump from the music industry into the hospitality sector seemed like a good option for Fighting Cocks’ licensee Chris Maskery, and eight years on he’s taken a struggling, run down and unloved operation and transformed it into a stand-out family-focused...

Licensee donates food to homeless

Licensees

Licensee donates food to homeless

By Nikkie Sutton

Mark Cutter of the Robert Gillow pub in Lancaster has set up a free food scheme in the pub to help those who need it.

GBPA victories boost trade

GBPA victories boost trade

By Nikkie Sutton

Following award success at our prestigious ceremony, winners have reported an increase in trade and sales

The time has come for unity on the pubs code

Legislation

The time has come for unity on the pubs code

By Ed Bedington

And so, we now have the pubs code! But for those waiting for the dust to settle and the fighting to stop, I worry that this is a forlorn hope.