Marketing

New attitude: most of the issues that affect pubs could be solved if they were viewed differently according to Karen Errington

Guv'nor

Why is the pub industry so undervalued?

By Karen Errington

Making food pay is a tricky business as the margins are tight and fragile according to Karen Errington, the chef-owner of The Rat Inn in Northumberland

Time to think: the key to handling a crisis is to not panic

MA500

Death and drugs: how to manage a PR nightmare

By Nicholas Robinson

A crisis can lead very quickly to bad publicity and could easily break a business if not handled in the right way, according to two public relations bosses.

Force for good: CAMRA wants its new campaign to unite businesses to promote pubs for summer

CAMRA wants a ‘summer of pub’

By Emily Hawkins

The Campaign for Real Ale (CAMRA) has written to pubs across the country to participate in its ‘summer of the pub’ campaign.

Summer loving: the good weather over Easter helped drive drink sales (image credit: omgimages/gettyimages.co.uk)

Easter heatwave boosts pub sales

By Nikkie Sutton

The high temperatures of the 2019 Easter weekend helped push sales in pubs and bars by 5.3% but restaurants saw a 19.4% drop when compared to last Easter, new research has found.

Pay and display: There’s not a lot worse than no-shows at your premises – your site is empty, staff are doing very little and there’s no money to pay them

Spotlight

Should pubs use deposits to tackle no-shows?

By Nikkie Sutton

Customers that fail to arrive after booking a table are a bugbear for operators across the hospitality trade but could charging a deposit be the answer to this problem?

Shiny happy people: Will Jago Johnson, Bert Thomson, Megan Pattinson, Emma McClave, Andy Mounsey and Maroula Dawkins (l-r)

My Pub: The Star, Godalming, Surrey

By Gary Lloyd

Great British Pub Awards finalist the Star in the commuter belt of Godalming, near Guildford, is renowned for its cider offer and lovely garden facilities too. Licensee Andy Mounsey tells us more

'Sense of opportunity': 'We all have opportunities within our business to make them better. It may be a simple coat of paint or getting the garden tidier' according to Matt Slocombe of the Crown Inn

Guv'nor

Pubs must strive to be better despite cost pressures

By Matt Slocombe

Whether freehold, leasehold, tenanted or managed, operators have to keep looking at ways to get better, says Matt Slocombe of the Crown Inn in Woolhope, Herefordshire - winner of the best cider pub at the John Smith's GBPA 2018

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